Customer Satisfaction

What is Experience Management (XM)? To create and enhance the experiences you offer, it is important to listen to the opinions of consumers, workers,…

The advent of advanced technology such as Gen AI, conversational AI (CAI), and Large Language Models (LLMs) are completely shaking up the customer…

Rakuten Mobile to promptly start operating Open RAN-compatible 700 MHz band base stations utilizing virtualization technology and existing base…

Lufthansa, one of Europe’s leading airlines, has embarked on a transformative journey to redefine customer engagement with the launch of an innovative…

An analysis of companies investing in Qualtrics found that customer satisfaction increased by 7-12% year-over-year and employees saved hundreds of…

T-Mobile, Metro by T-Mobile and Consumer Cellular Rank Highest in Respective Segments Wireless customers that utilize their provider’s app to…

CallPilot, Proxima’s cutting-edge AI-powered customer support solution, redefines outbound communication and inquiry handling Proxima, a leading…

Social Customer Care by Sprout Social enables brands to provide faster, personalized and complete customer care Sprout Social, an industry-leading…

Zappix, a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach…

Strategic investments in AI and automation in the LM Envision platform are driving revenue and customer growth LogicMonitor, the leading SaaS-based…