Policies & Rates


Rates

Tyler


House calls at 1 PM or 3:30 PM, Monday thru Friday . . . . . . . . . . . . . . . . . . . . . . . . . . . . $80/hr
Remote Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $60/hr

Chance (by prior arrangement only)

House Calls at 11 AM on Monday, Tuesday, Wednesday, or Thursday: . . . . . . . . . . . . . $100/hr
House Calls at any other time (Emergency Rate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $120/hr
Remote Support: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $80/hr

A one-hour minimum charge applies to all house calls, and a 30 minute minimum charge applies to all remote support. A two hour minimum applies to locations more than 30 minutes' drive from Glassport, but may be waived if the issue cannot be repaired remotely. Additional time beyond the minimum is rounded to the nearest half-hour.

Discounts available for prepaid blocks of 5 hours.

Hours

Mon, Tues, Thurs: . . . . . . . . 7:30 pm - 9:00 pm
I sometimes have emergency availability at 9:00 PM on Monday, Tuesday, or Thursday, or on Sunday afternoons. Please call me if you need one of these times.

Scheduling and Contact

Please view my schedule and schedule your own appointment here. If you have trouble with the site, please let me know via phone or email.

Payment Methods

I accept cash, business checks, and all major credit / debit cards. Personal checks are no longer accepted; please use a debit card instead. For in-person work, businesses may mail a check within one week of service completion if payroll procedures require it. Payment for remote work is due on service completion, by credit or debit card only.

Emergencies

An emergency is any situation in which you need me to work outside my normal work hours or to ask another client if they can reschedule. In those instances only, my emergency rate (time and a half) will apply. Please be aware that I will never cancel any appointment without your consent, except for a genuine personal emergency (such as a family crisis, major car trouble, or a serious illness).

Cancellations

At least 24 hour cancellation notice is preferred and appreciated. Cancellations beyond 8 PM the night prior to an appointment are subject to a one-hour minimum charge, except in genuine emergencies. This includes same-day cancellations.

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Work Done by Others

We have no expectation that you will deal only with us for your technology support needs. However, other technicians (or amateur friends / family members) do sometimes remove our security or remote access software. Any time we need to spend reinstalling those programs, or reversing changes made by someone else, will always be billable. We strongly recommend contacting us to ask what is safe to remove, before allowing anyone else to make changes to your computer.