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Pega Collaborates with AWS to Deliver Pega EU Service Boundary

Business Wire — Wed, 07 Aug 2024 11:54:22 +0000

New offering to provide EU clients with further digital sovereignty controls

Pegasystems Inc. the leading enterprise AI decisioning and workflow automation platform provider, today announced it is expanding its relationship with Amazon Web Services (AWS). Pega is among the initial companies to reveal it will leverage the recently announced AWS European Sovereign Cloud to deliver the Pega EU Service Boundary – a solution that will help customers meet their most stringent digital sovereignty goals within the European Union (EU). The Pega EU Service Boundary is set to launch alongside the AWS European Sovereign Cloud at the end of 2025.

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“At this crucial time, it is imperative to ensure data can be processed, accessed, and managed securely in the cloud”

The new offering will provide a commitment from Pega to store and process data within the EU, under the control of and supported by EU staff, to provide the flexibility of Pega Cloud, while addressing stringent digital sovereignty requirements from clients in public sector and highly regulated industries. By combining Pega Cloud’s already stringent approach to data isolation, access controls, and process with the AWS European Sovereign Cloud, Pega will provide further digital sovereignty assurances at all layers of the service, from Pega’s platform and supporting technologies, all the way to the supporting infrastructure.

According to Deloitte, the world is forecast to generate 149 zettabytes of data in 2024. With cloud services now widely used by global enterprises to scale data creation and processing, it’s critical that both the data and its sovereignty is protected within a cloud environment. This is particularly true for those in regulated industries, such as public sector or financial services, who face significant regulatory pressure to maintain data sovereignty. The Pega EU Service Boundary will help customers meet their requirements, and provide further control on where data is stored and processed, how access is managed, and where people that service EU client data are located.

The Pega EU Service Boundary will sit on top of the AWS European Sovereign Cloud, which will provide operational autonomy with infrastructure that is physically and logically separate from existing AWS Regions, while still providing the benefits of the AWS infrastructure that include industry-leading security, availability, performance, and resilience. The Pega EU Service Boundary will harness Pega Cloud’s operational best practices and automation to regionalize its customer support organization, and minimize the need for human intervention.

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Quotes & Commentary

“At this crucial time, it is imperative to ensure data can be processed, accessed, and managed securely in the cloud,” said Frank Guerrera, chief technical systems officer, Pega. “The ability to leverage data with flexibility and agility will deliver exceptional results for end users and internal stakeholders, and will also help ensure digital sovereignty, a critical requirement in public sector and highly regulated industries. Pega is committed to prioritizing our clients, collaborating to address their needs and meet regulatory and business obligations. The introduction of the Pega EU Service Boundary will facilitate these efforts, providing our EU clients with peace of mind through a range of resources and infrastructure from Pega and AWS. I am excited to see the value this will bring our clients in the years ahead.”

“AWS is committed to providing customers with more choice and control to help meet their unique digital sovereignty needs without compromise. We’re thrilled that the Pega EU Service Boundary will be available on the AWS European Sovereign Cloud to help customers across the public sector and regulated industries drive innovation while meeting necessary requirements,” said Max Peterson, Vice President of AWS Sovereign Cloud. “This type of collaboration is critical for helping customers protect their data in a world with changing regulations, technology, and risks. We’re looking forward to our continued work with Pega and the ways that organizations across Europe will drive advancements with the AWS European Sovereign Cloud.”

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Pega Expands GenAI Framework with Google Cloud & AWS for Enterprise AI Options

Business Wire — Tue, 11 Jun 2024 07:10:30 +0000

New connectors to be provided so Pega clients can leverage generative AI capabilities to their employees and customers utilizing their preferred LLM

Pegasystems the leading enterprise AI decisioning and workflow automation platform provider, announced an expansion of its Pega GenAI capabilities to connect to Amazon Web Services (AWS) and Google Cloud’s Large Language Models (LLMs). The additions are designed to allow Pega clients to effectively leverage the integration of generative AI technologies powered by AWS and Google Cloud into the decisions and workflows within Pega Platform. These services will be on display at PegaWorld iNspire, the annual conference at the MGM Grand in Las Vegas on June 9-11. The new capabilities are expected to be available in the second half of 2024.

“The generative AI market is evolving rapidly as are generative AI strategies”

With this expansion, Pega’s enterprise platform will provide clients the ability to connect with a vast range of generative AI services and models with Pega GenAI architecture to support generative AI models within Pega solutions. These will include solutions from AWS, including Amazon Bedrock – a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies via a single API – and Amazon Titan; from Google Cloud, including Vertex AI and Google Gemini; and Claude from Anthropic. This provides a broad set of capabilities organizations need to build generative AI applications with security, privacy, and responsible AI.

Enterprises that leverage Pega for generative AI-infused development, engagement, service and back-to-front office operations workflows will benefit from unified governance, auditability, and controls across all applications of generative AI throughout their operations. Pega GenAI is available to all Pega clients through Pega Cloud.

AWS and Google Cloud generative AI models will be available in Pega Connect GenAI, a plug and play architecture that allows low-code developers to author prompts and get immediate value from generative AI in any workflow or decision. This enables Pega low-code developers to build custom generative AI-powered capabilities into their workflows to help boost the productivity of employees and agents interacting with them. For example, if a process, such as a c***** or approvals workflow, includes a range of documents, Pega GenAI can be used to build a component to summarize documents on the fly and give end-users an at-a-glance overview of critical information when they open their assignments.

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Pega Infuses AI into Pega Smart Dispute to Streamline Chargeback Processes

PR Newswire — Wed, 27 Sep 2023 08:44:48 +0000

Latest version of market-leading disputes management solution helps banks speed case resolutions

Pegasystems , the low-code platform provider empowering the world’s leading enterprises to Build for Change, announced new enhancements in Pega Smart Dispute to help retail banks streamline time-consuming chargeback processes. By infusing its Pega Process AI technology into the software, Pega helps banks make smarter decisions to resolve each case, enabling them to save time, money, and effort while accelerating the resolution of transaction disputes and fraud c***** for its customers.

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Chargebacks – the process by which consumers dispute the validity of a card transaction – are on the rise around the world, partially driven by an increase in fraud. Each request kicks off a time-intensive process for the card-issuing bank, which needs to carefully investigate these disputes, determine if a refund is warranted, and work with the various payment networks’ complex and ever-changing rules to process them.

Adding AI to Pega Smart Dispute to drive chargeback efficiencies
By using Pega Process AI within Pega Smart Dispute, the software automatically analyzes a transaction dispute to predict the likelihood of it being approved through the validation rules of payment networks like Visa. With that critical information, banks can optimize an efficient and low-cost path to resolution. For example, the bank might automate cases with a high success probability while assigning more human resources to investigate low probability cases. This not only saves banks labor costs but also leads to faster resolution for their customers.

Pega Process AI combines Pega’s industry-leading workflow automation with real-time AI-powered decisioning, natural language processing (NLP), and complex event processing to optimize and automate business processes. It simplifies complex real-time decisioning with data-driven, AI-infused arbitration to resolve cases quickly and efficiently. Pega Process AI continuously learns from the outcomes of its previous predictions and decisions, helping to improve accuracy and effectiveness over time. Pega Smart Dispute comes preconfigured with Pega Process AI use cases to predict chargeback outcomes for network acceptance and representments. Pega Process AI can also escalate work that may be in danger of missing a deadline or to optimize workflows to make processes more efficient. Clients around the world leverage Pega’s AI engine to make hundreds of millions of decisions every day.

Extending the value of Pega Smart Dispute
In addition to Pega Process AI, the latest version of Pega Smart Dispute includes several other significant updates to its proven solution to help banks further streamline the disputes process, including:

Expanded support for different payment types: Building on Pega’s pre-built workflows for Visa, Mastercard, and American Express, Pega Smart Dispute now provides improved workflow templates that help banks quickly build workflows to manage new and emerging payment types. The solution ships with pre-configured resolution pathways for Zelle or ACH exceptions.
Support for Regulation II: The software also supports compliance with new Regulation II rules from the US Federal Reserve System for cases of card-not-present (CNP) transactions.
Updated compliance rules: Pega updates Pega Smart Dispute with the latest chargeback rules from Visa and Mastercard twice per year (effective in April and October), helping clients process disputes against the latest guidance.

Pega Smart Dispute governs payment dispute and exception processes throughout the payment lifecycle across any channel – managing all aspects of this unique ‘moment of truth’ in banking. It provides a centralized resource to both guide employees in agent-assisted channels and automate processes within self-service channels. This helps issuers unify dispute and fraud claim operations to increase efficiency, customer satisfaction, and compliance. Built on Pega’s leading low-code platform, Pega Smart Dispute also enables clients to adapt rapidly to changing conditions and new payment types for rapid extensibility.

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Quotes & commentary
“The increase in chargebacks is causing more strain to bank staff who are already overwhelmed with increasing amounts of regulation and fraud in the post-pandemic world,” said Steve Morgan, industry market leader, banking, Pega. “By introducing Pega’s proven, scalable, and secure AI into our proven Pega Smart Dispute solution, we’ve added another useful innovation that will help banks further streamline processes to resolve disputes faster, save employees time, and increase customer satisfaction.”

Supporting resources

Product background: Pega Smart Dispute
Video: Pega Smart Dispute overview
Data sheet: Pega Smart Dispute
Feature background: Pega Process AI
eBook: The path to leadership in payment exception operations
PegaWorld iNspire session: Dispute, exception, fraud and sanction management in a disruptive payments world

Pega provides a powerful low-code platform that empowers the world’s leading enterprises to Build for Change. Clients use our AI-powered decisioning and workflow automation to solve their most pressing business challenges – from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow.

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Pega Cloud Now Available For Deployment on Google Cloud

PR Newswire — Wed, 14 Jun 2023 12:58:45 +0000

Pegasystems the low-code platform provider empowering the world’s leading enterprises to Build for Change at PegaWorld iNspire announced the availability of its Pega Cloud solutions on Google Cloud as a fully managed as-a-service offering. This provides Pega Cloud clients with a highly scalable and secure cloud solution to manage and drive Pega’s low-code platform for AI-powered decisioning and workflow automation solutions across their organization.

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Google Cloud and Pega Cloud bring together two transformational solutions that drive innovation through market leading cloud technologies and applications. Now clients can bring their Pega Cloud solutions closer to key Google services to activate their data and drive stronger technological alignment. For example, joint customers can now aggregate customer behavior events with Google’s Big Query data warehouse and ingest them into Pega Customer Decision Hub to provide valuable pre-summarized insights to fuel Pega’s adaptive AI-powered decisioning models. In the future, joint clients will also be able to incorporate Google’s generative AI services with Pega Infinity to accelerate low-code development, optimize personalized engagement, and assist users and customers.

In addition, Pega Cloud is now available in Google Marketplace, which allows clients to easily procure Pega Cloud solutions and apply their investment towards their Google Cloud commitment.

Google Cloud provides another Pega Cloud deployment option for clients, making Pega Cloud one of few Software-as-a-Service (SaaS) providers to offer a multi-cloud SaaS approach. This empowers clients with the flexibility to deploy Pega in the way that best suits their business needs in the face of rapidly changing market conditions. The multi-cloud option also allows clients to expand market reach, satisfy compliance demands in certain regions, and strategically align their new and existing technology investments while enabling clients to build their technology landscape with a best-of-breed approach.

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Pega Cloud powers the world’s largest organizations running mission critical solutions that maximize customer value, simplify service, and boost efficiency. It uses capabilities inherent in Pega’s low-code AI-powered decisioning and workflow automation solutions to automate the delivery and management of cloud services. Coupled with the largest global collection of Pega expertise in the world, Pega Cloud delivers the most complete Pega experience available for clients.

Pega recently introduced enhancements to Pega Cloud supported by an enhanced Global Operations Center to deliver a more scalable, reliable, and secure foundation for its suite of AI-powered decisioning and workflow automation solutions. These enhancements improve resiliency, utilization, and resource optimization so businesses can maximize their technology investments to deliver better experiences for employees and customers.

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Pega Introduces Pega Launchpad to Empower Users to Build and Monetize New B2B SaaS Apps

AIT News Desk — Thu, 28 Jul 2022 08:45:33 +0000

New product will help application providers open new revenue streams by bringing powerful workflow-based SaaS apps to market

Pegasystems Inc. the low-code platform provider that builds agility into the world’s leading organizations, announced Pega Launchpad – a new cloud-based, low-code application development platform that will empower anyone to quickly build and launch B2B Software as a Service (SaaS) applications for commercialization. Pega Launchpad combines enterprise-grade workflow automation capabilities with features that make it easy for software providers to develop and scale new B2B SaaS applications.

Increasingly, companies with deep business knowledge are also becoming technology providers wanting to rapidly deliver subscription B2B software applications. But in today’s highly competitive SaaS landscape, engineering talent is scarce, designing scalable applications is complex, buyer expectations are high, and speed is critical. Pega Launchpad is purpose-built to address these unique challenges with a complete application development platform that will offer:

Visual low-code development for creating powerful solutions: With the ability to help quickly capture workflows, application providers can go from a new idea to recurring revenue with powerful apps they can sell to subscribers.
Controllable support for subscriber customizations: Application providers will be able to define and control the configuration options their customers can use to personalize their new subscription.
Full visibility and control across apps, subscribers, and users: An easy-to-use administration portal helps providers monitor and manage their applications, subscribers, and users from a central dashboard.
Enterprise-grade applications architected for agility: New applications can be built by reusing existing software, helping developers to easily create new solutions to meet new market opportunities while addressing changing customer needs without needing to rewrite apps from scratch.
A scalable, secure, multi-tenant cloud-native platform: Pega manages the cloud that runs Pega Launchpad and the applications built on it – from infrastructure and provisioning to scaling and performance – so providers can focus on their subscribers.

Based on decades of experience delivering a low-code platform for AI-powered decisioning and workflow automation, Pega Launchpad is the latest deliverable of Project fnx – an extensive Pega architectural evolution initiative that has unlocked tremendous value for Pega’s clients. These advances include modern, React-based front ends, Pega Cloud services on Google Cloud Platform, and the ability to weave business processes, case management, and workflow across systems with Pega Process Fabric. Learn more about Pega’s cloud architecture for enterprise-grade applications.

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Pega Named a Leader in Core CRM Solutions by Independent Research Firm

AIT News Desk — Thu, 28 Jul 2022 08:06:48 +0000

Pega receives top score out of 11 vendors in current offering category

Pega systems Inc. the low-code platform provider that builds agility into the world’s leading organizations, announced Forrester Research has named Pega a Leader in The Forrester Wave™: Core CRM Solutions, Q3 2022 report (1). Pega received the top score in the current offering category as well as the highest score possible in 16 of 35 criteria.

In its report, Forrester evaluated the 11 most significant CRM providers. Among the criteria, Pega received the highest possible score in CRM user productivity, CRM user assistance, CRM user guidance, next best action, digital sales, customer success, customer service agent, customer service operations, actionable insights, customer profile, omnichannel engagement, conversational intelligence, process management, certifications, developer tooling and extensibility, and execution roadmap.

“Pegasystems offers exceptional automation and process management within its CRM,” the report states. “Pegasystems’ vision is one of an ‘autonomous’ CRM where automation offloads repetitive work and AI assists users, increasing their efficiency and the delivered customer experience. The CRM combines workflow automation, real-time decisioning, and a low-code platform with the goal of achieving this vision. Pegasystems uses real-time customer context and journey data to anticipate their needs and proactively – even preemptively – engage; for example, understanding a customer’s intent, guiding users through adaptive workflows, proposing an offer that is most likely to be accepted, and adjusting follow-on steps based on customer feedback. CRM users seamlessly transition interactions from human-assisted to self-service with the aid of chatbots and RPA. The CRM has a complete customer profile that is updated in real time and has consistent business and developer tooling and broad industry compliance.”

The Forrester report evaluated Pega’s CRM solutions built on Pega Platform^™, including Pega Customer Decision Hub™, Pega Customer Service^™, and Pega Sales Automation^™. Together, our powerful solutions help automate work and increase efficiency on the back end, while enabling users to make better decisions in real time, achieve faster resolution, and optimize every customer interaction on the front end.

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Booking.com, Lloyds Banking Group, and T-Mobile to Keynote at PegaWorld iNspire 2022

AIT News Desk — Fri, 08 Apr 2022 13:33:28 +0000

Pegasystems Inc, the software company that crushes business complexity, announced keynote speakers for PegaWorld iNspire, Pega’s annual conference to be held virtually on May 24 from 9:00 a.m. – 11:30 a.m. EDT for the Americas and Europe and again on May 25 from 10:00 a.m. – 12:30 p.m. AEST for Asia Pacific.

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Celebrating 20 years of innovation, this year’s event is focused on how to address constantly shifting perspectives in an ever-evolving world and will explore guidance, strategies, and powerful tools to achieve resiliency in the face of rapid change. Top executives from Booking.com, Lloyds Banking Group, and T-Mobile will lead keynote sessions showcasing what the next generation of personalized customer engagement, streamlined customer service, and transformed workflow automation look like for organizations facing some of the most complex business challenges.

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Along with Pega Founder and CEO Alan Trefler and other Pega executives, PegaWorld iNspire keynote speakers include:

Sonia van der Linden-Pugal, global innovation lead, Booking.com
Juan Gomez-Reino, chief technology officer, Lloyds Banking Group
Marty Hicks, vice president, consumer strategy and planning, T-Mobile

PegaWorld iNspire 2022 is a free and fully virtual experience filled with instructive, digestible, and engaging content. In addition to informative client and partner success stories and compelling keynotes, attendees can choose industry-specific sessions from the following customizable content tracks:

iNsights & Solutions, which will feature digital transformation best practices from industry-leading organizations such as CVS Health, ING Wholesale Banking, QBE, Verizon, Wells Fargo, and more.
iNtro to Pega, which will help those new to the Pega community familiarize themselves with what’s possible with Pega technology.
iNnovation Hub, which will showcase new demos and live Q&As on Pega’s latest software solutions and app-building experiences.

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Pega Delivers New Intelligent, Low-Code Capabilities for AI-Powered Decisioning and Workflow Automation

AIT News Desk — Wed, 23 Mar 2022 13:48:19 +0000

Updates to core software suite help enable organizations to deploy apps faster, create smarter workflows, and improve experiences for customers and employees

Pegasystems Inc. , the software company that crushes business complexity, announced the latest edition of its Pega Infinity software suite that helps empower organizations to quickly deploy apps, create smarter workflows, and deliver better experiences for businesses and their customers. With low-code innovation, applied AI and automation, and a modern cloud architecture, Pega Infinity version 8.7 helps organizations innovate faster at scale while creating better total experiences for all end users.

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An increasingly competitive marketplace made more challenging by the pandemic-induced labor shortage has resulted in a pressing need to retain and empower employees while also meeting and surpassing customers’ expectations. Gartner defines this as total experience (TX) – creating optimal environments for employees and customers. To do so, organizations need low-code, intelligent solutions that help employees (from pro developers to business users) innovate quickly and work effectively while giving customers optimal, personalized experiences during every interaction.

Available now, Pega Infinity 8.7 helps organizations improve TX with a seamlessly integrated set of capabilities that accelerate digital transformation with the speed, scale, and flexibility needed to overcome any business challenge or need. New enhancements to Pega Platform, Pega Customer Service, and Pega Customer Decision Hub enable businesses leaders to:

Optimize outcomes with AI-powered capabilities in Pega Customer Decision Hub to better engage with customers, including:

Customer Profile Viewer: This new feature lets users deep dive into individual customer’s propensities, behaviors, suppressions, and potential value. They can also explore customers’ omnichannel interaction history to better optimize responses, proactively detect future issues, and simulate next-best-action strategy performance.
Action Performance Tracker: Also new in Pega Infinity 8.7, this feature helps users proactively monitor offer performance and determine the success of next-best-action recommendations. Automated alerts inform users of anomalies and help prioritize triage, streamlining the troubleshooting process.
Adaptive gradient boosting: These online learning algorithms increase predictive accuracy by allowing users to understand the impact of each model feature on overall performance. This helps ensure success before deploying to production for the most relevant, empathetic customer experiences possible.

Provide faster, more personalized customer service with enhancements to Pega Customer Service for digital messaging, pre-built service workflows, and AI-powered tools for agents, such as:

Pega Voice AI and Messaging AI: As previewed last month, these Conversational AI capabilities serve as copilots for agents, listening to live phone and chat conversations, analyzing intent, recommending next steps, improving script adherence, and doing data entry for agents, which reduces average handle time and improves agent and customer experiences.
New digital messaging capabilities: Asynchronous web messaging lets customers leave a web chat and return to it later without restarting the conversation. A new mobile messaging software development kit (SDK) lets organizations embed web messaging directly into iOS and Android mobile apps, providing more digital engagement options to customers.
Industry-specific microjourneys: New pre-built service workflows for the communications, financial services, and healthcare industries help deploy and implement automated service processes faster.

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Work smarter and more efficiently within Pega Platform with a future-proof architecture that offers applied AI and low-code innovation, such as:

Enhanced Pega Process AI: New capabilities added to Pega Process AI boost efficiency by predicting which cases will and will not be successfully fulfilled, as well as learn from historical data to automate work. Users can proactively address customer needs using data and insights from each event as it happens.
Updated Robot Studio: With a complete redesign of Robot Studio, developers can reduce time spent on creating bots and ongoing maintenance. Upgrades include developer usability improvements from intelligent recording to easier testing workflows.
Improved low-code UX: Developers can deploy rich user experiences (UX) with more speed and control with a modern, single-page application architecture for more responsive user interfaces (UI). Pro developers can orchestrate multiple experiences from the same app definition while citizen developers can quickly create quality UIs with built-in guardrails.

Pega Infinity unifies customer engagement, customer service, and intelligent automation capabilities within a single platform to help accelerate digital transformation across entire global enterprises. By engaging customers with the right message, at the right time, across any channel, clients can improve customer satisfaction, increase customer lifetime value, and boost organizational productivity. Most importantly, Pega’s low-code environment helps reduce business complexity – resulting in accelerated deployments, faster iteration, and greater customer and employee satisfaction

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Pega Helps QBE Free Nearly 50,000 hours Of Employees’ Time Annually With RPA

AIT News Desk — Mon, 31 Jan 2022 15:26:56 +0000

Global Insurer QBE selects Pega Intelligent Automation to increase efficiency and improve customer experience in its c and credit control department*

Pega systems Inc. the software company that crushes business complexity, announced that QBE European Operations (QBE EO), one of the world’s leading insurers and reinsurers, has used Pega Robotic Process Automation™ (RPA) to increase efficiency and improve customer experience.

Headquartered in London with operations across Europe, QBE EO is part of QBE, one of the world’s largest insurance groups. Prior to using Pega, its c*****, and credit control team processed each case manually, which involved sorting through thousands of case related emails, data, and tasks per day.

QBE EO turned to Pega’s intelligent automation capabilities as part of an operational excellence initiative to transform highly transactional areas of the business by streamlining and automating workflows. After initial pilot success in c*****, Pega was quickly rolled out to credit control and underwriting operations, with robotic solutions now operating across the business.

QBE EO c***** department alone has deployed Pega bots to automate an estimated 30,000 customer c***** tasks per week, saving approximately 50,000 hours, the equivalent of 25 full time employees annually, while dramatically speeding up the process for its customers. Pega RPA removes the need for employees to perform repetitive work and enables that work to be processed digitally, with greater speed and accuracy. This enables QBE EO c***** handlers to spend less time on administrative tasks and more time providing value-added services while delivering outstanding customer experiences. Providing a more sophisticated level of service has also significantly improved employee satisfaction, and left them with time to talk to brokers about how they can enhance their services.

One of the most successful bots for QBE has been an attended RPA bot that receives thousands of emails per day and files them in the appropriate systems, saving thousands of manual hours per week. Due to the flexibility of the software, a simple reconfiguration has enabled more than 75 variations of the generic filing bot. Through a simple drag and drop process, QBE was able to leverage this bot from its initial home in c***** to serve multiple business units across Europe that also handle large volumes of transactional emails, including underwriting.

Savings from the use of bots has enabled QBE EO to invest in upskilling staff within the region. Going forward, QBE plans to continue to expand the use of intelligent automation into other geographical regions to remove manual work and improve service.

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Pega Named a Leader in Digital Process Automation Software by Top Independent Analyst Firm

AIT News Desk — Wed, 15 Dec 2021 14:36:20 +0000

Pegasystems Inc., the software company that crushes business complexity, announced it has been recognized as a Leader in Digital Process Automation (DPA) Software by Forrester in its The Forrester Wave: Digital Process Automation Software. Pega received the highest score in the current offering category.

Forrester evaluated DPA solutions from the 14 most significant providers. The offerings were ranked according to 23 individual criteria grouped into three high-level categories: current offering, strategy, and market presence. Pega scored the highest of all evaluated vendors in the current offering category and among those with the second highest score in the market presence category.

The report notes, “Pega handles the most sophisticated use cases while moving into wide low-code.” It also states, “Functionally Pega is breaking new ground in integrated decisioning as well as process modeling with Process Fabric, which extrapolates process orchestration away from the overall platform. It continues to be a Leader in document automation, AI, and RPA. Reference customers indicated that the Pega platform enabled significant improvement in the ability to meet business requirements faster at lower costs.”

In the report, Forrester states, “DPA platforms are increasingly relevant for general-use low-code development and must now be analyzed for those requirements.” Vendors included in the report must have the ability to handle complex long-running processes, offer DCM [Dynamic Case Management], be low-code and business-developer-friendly, support adjacent capabilities, and have proven capacity for many apps at scale.

The report evaluated Pega Infinity, the software suite that helps businesses tackle digital transformation built on a strong, flexible Center-out business architecture that weaves together business processes, case management, and workflow across all systems and platforms. By unifying low-code application development, real-time artificial intelligence, and intelligent automation, organizations can create apps more effectively, streamline the customer experience, and improve employee productivity.

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Pega Archives - AiThority

Pega Collaborates with AWS to Deliver Pega EU Service Boundary

Pega Expands GenAI Framework with Google Cloud & AWS for Enterprise AI Options

Pega Infuses AI into Pega Smart Dispute to Streamline Chargeback Processes

Latest version of market-leading disputes management solution helps banks speed case resolutions

Pega Cloud Now Available For Deployment on Google Cloud

Pega Introduces Pega Launchpad to Empower Users to Build and Monetize New B2B SaaS Apps

New product will help application providers open new revenue streams by bringing powerful workflow-based SaaS apps to market

Pega Named a Leader in Core CRM Solutions by Independent Research Firm

Pega receives top score out of 11 vendors in current offering category

Booking.com, Lloyds Banking Group, and T-Mobile to Keynote at PegaWorld iNspire 2022

Pega Delivers New Intelligent, Low-Code Capabilities for AI-Powered Decisioning and Workflow Automation

Updates to core software suite help enable organizations to deploy apps faster, create smarter workflows, and improve experiences for customers and employees

Pega Helps QBE Free Nearly 50,000 hours Of Employees’ Time Annually With RPA

Global Insurer QBE selects Pega Intelligent Automation to increase efficiency and improve customer experience in its c***** and credit control department

Pega Named a Leader in Digital Process Automation Software by Top Independent Analyst Firm

Global Insurer QBE selects Pega Intelligent Automation to increase efficiency and improve customer experience in its c and credit control department*