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Pega Collaborates with AWS to Deliver Pega EU Service Boundary

Business Wire — Wed, 07 Aug 2024 11:54:22 +0000

New offering to provide EU clients with further digital sovereignty controls

Pegasystems Inc. the leading enterprise AI decisioning and workflow automation platform provider, today announced it is expanding its relationship with Amazon Web Services (AWS). Pega is among the initial companies to reveal it will leverage the recently announced AWS European Sovereign Cloud to deliver the Pega EU Service Boundary – a solution that will help customers meet their most stringent digital sovereignty goals within the European Union (EU). The Pega EU Service Boundary is set to launch alongside the AWS European Sovereign Cloud at the end of 2025.

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“At this crucial time, it is imperative to ensure data can be processed, accessed, and managed securely in the cloud”

The new offering will provide a commitment from Pega to store and process data within the EU, under the control of and supported by EU staff, to provide the flexibility of Pega Cloud, while addressing stringent digital sovereignty requirements from clients in public sector and highly regulated industries. By combining Pega Cloud’s already stringent approach to data isolation, access controls, and process with the AWS European Sovereign Cloud, Pega will provide further digital sovereignty assurances at all layers of the service, from Pega’s platform and supporting technologies, all the way to the supporting infrastructure.

According to Deloitte, the world is forecast to generate 149 zettabytes of data in 2024. With cloud services now widely used by global enterprises to scale data creation and processing, it’s critical that both the data and its sovereignty is protected within a cloud environment. This is particularly true for those in regulated industries, such as public sector or financial services, who face significant regulatory pressure to maintain data sovereignty. The Pega EU Service Boundary will help customers meet their requirements, and provide further control on where data is stored and processed, how access is managed, and where people that service EU client data are located.

The Pega EU Service Boundary will sit on top of the AWS European Sovereign Cloud, which will provide operational autonomy with infrastructure that is physically and logically separate from existing AWS Regions, while still providing the benefits of the AWS infrastructure that include industry-leading security, availability, performance, and resilience. The Pega EU Service Boundary will harness Pega Cloud’s operational best practices and automation to regionalize its customer support organization, and minimize the need for human intervention.

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Quotes & Commentary

“At this crucial time, it is imperative to ensure data can be processed, accessed, and managed securely in the cloud,” said Frank Guerrera, chief technical systems officer, Pega. “The ability to leverage data with flexibility and agility will deliver exceptional results for end users and internal stakeholders, and will also help ensure digital sovereignty, a critical requirement in public sector and highly regulated industries. Pega is committed to prioritizing our clients, collaborating to address their needs and meet regulatory and business obligations. The introduction of the Pega EU Service Boundary will facilitate these efforts, providing our EU clients with peace of mind through a range of resources and infrastructure from Pega and AWS. I am excited to see the value this will bring our clients in the years ahead.”

“AWS is committed to providing customers with more choice and control to help meet their unique digital sovereignty needs without compromise. We’re thrilled that the Pega EU Service Boundary will be available on the AWS European Sovereign Cloud to help customers across the public sector and regulated industries drive innovation while meeting necessary requirements,” said Max Peterson, Vice President of AWS Sovereign Cloud. “This type of collaboration is critical for helping customers protect their data in a world with changing regulations, technology, and risks. We’re looking forward to our continued work with Pega and the ways that organizations across Europe will drive advancements with the AWS European Sovereign Cloud.”

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InRule Debuts Enhancements to AI Decisioning Platform to Further Delight Users While Optimizing Decision Automation

Business Wire — Fri, 03 Nov 2023 14:27:08 +0000

InRule Technology, an AI decisioning company providing integrated decisioning, machine learning and process automation software to the enterprise announced usability enhancements to the company’s automated decisioning SaaS offering.

“These latest enhancements empower all users, regardless of their level of expertise, to harness the full potential of InRule Decisioning while amplifying its value across the entire organization.”

The latest enhancements to Author Studio^TM, InRule’s web-based decision authoring experience, provide users, regardless of their level of technical expertise, with greater flexibility to create and modify automated decisions. In addition to a more modernized look and feel, refined testing capabilities provide users with confidence that automated decisions perform as intended and return desired outcomes.

Complementary to decision authoring enhancements that optimize the user experience, InRule released context-aware help inside its portal to help flatten the learning curve for new users. Portal 2.0 streamlines onboarding with self-help guidance and access to robust support materials to guide new users through key processes.

Data-driven enterprises will appreciate new, robust runtime analytics in the latest version of InRule. The runtime analytics dashboard provides actionable intelligence regarding decision execution performance details, such as endpoint latency, counts, errors, spikes and more.

In addition to decision authoring and user experience enhancements, the latest version of InRule includes a modern runtime API. The InRule Decision API incorporates a highly intuitive interface enabling frictionless integration with built-in Swagger support. The new and improved decision services were designed with performance, security, and health monitoring at the forefront to accommodate the demands of real-world enterprise implementations.

“At InRule, we’re passionate about delighting customers through AI decisioning innovations that meet them where they are, and provide ways of working that minimize the time it takes for new users to become power users,” said InRule Chief Product Officer Matt Cowell. “These latest enhancements empower all users, regardless of their level of expertise, to harness the full potential of InRule Decisioning while amplifying its value across the entire organization.”

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Exela Technologies Leverages Generative AI with Microsoft Azure OpenAI Service

GlobeNewswire — Fri, 11 Aug 2023 15:21:38 +0000

Exela Technologies,a leader in business processing automation (“BPA”) announced its collaboration with Microsoft to help Exela’s customers leverage generative AI technologies on Microsoft Azure. The integration combines Exela technology with Microsoft Azure OpenAI Service, providing customers with access to OpenAI’s advanced AI models with the security and enterprise promise of Azure.

The collaboration with Microsoft, which will initially focus on India, will further strengthen Exela’s previously announced AI initiatives. By powering Exela’s low-code platforms with a set of new generative AI capabilities, Exela’s customers can expect to drive personalized engagement, optimized workflow automation and industry leading AI-decisioning capabilities.

“Microsoft has been on the forefront of accelerating AI breakthroughs, and we are beyond pleased to collaborate with them and ensure that these benefits are shared with our customers and employees to communicate and collaborate even more efficiently,” said Sriram Ramanathan, CTO of Exela.

Mithun Sunder, Executive Director – Chief Partner Officer, Microsoft India noted, “We are pleased to see Exela Technologies integrating the generative AI capabilities of Microsoft Azure OpenAI Service to help improve experiences and increase engagement among customers and employees.”

Exela will use generative AI to further enhance customer service for software products like DrySign, Digital Mailroom (DMR), XBP (Exchange for Bills and Payments) and PCH (the award-winning healthcare c***** processing gateway). Additionally, generative AI will be used to speed up document lifecycle management, product systems development lifecycle and the analytics stack.

As stated previously, Exela is committed to using generative AI in a responsible and ethical way. There are a number of AI events planned for Exelarators to educate, demonstrate and highlight the benefits of this powerful platform that is already reshaping many enabled services. Exela looks forward to sharing the details of its participation in the AI evolution.

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nCino Expands nCino IQ Offerings Through Partnership with Rich Data Co

AIT News Desk — Wed, 08 Feb 2023 14:43:53 +0000

Partnership with AI decisioning platform to provide deeper insight and more confident lending through a single platform

nCino, a pioneer in cloud banking and digital transformation solutions for the global financial services industry, announced a value added reseller agreement with Rich Data Co (RDC), an industry leading artificial intelligence (AI) decisioning platform, to enhance the lending process for its customers. The combined value delivered by this partnership will equip financial institutions with deeper insights into their clients’ business and improve, streamline and further automate workflow and monitoring, creating significant value and efficiencies in small business and commercial lending.

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nCino will integrate RDC’s decisioning capabilities into the nCino Bank Operating System to enhance nCino’s Commercial Banking and Small Business Banking solutions with ground-breaking AI and machine learning techniques. This will simplify the traditional credit technology landscape and empower transparent and explainable decision-making driving revenue and efficiency for nCino’s customers. The partnership with RDC will expand the use cases for nCino IQ (nIQ®), which leverages intelligence and machine learning to transform data into information and actionable insights, empowering financial institutions to focus on key-value add activities and make better business decisions.

“The combination of AI, data and digital customer experience enables banks to more efficiently, accurately and holistically assess the health of a customer’s business, enabling lenders to have better visibility and control of their existing and new credit for the entire business lending portfolio,” said Gordon Campbell, Chief Product Officer at RDC. “We are proud that nCino has chosen our AI platform and expertise to enhance nCino’s best-in-class Bank Operating System and further modernize the lending profess for its customers.”

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Through this partnership, RDC and nCino will provide cloud capabilities to support the use of AI across the entire origination and monitoring of the credit lifecycle. RDC’s unique AI decisioning platform brings together advanced analytical techniques with latent and alternate data sets. Embedding intelligence into the banker experience is critical for financial institutions to action opportunities and manage risk within existing portfolios.

“Financial institutions often lack the infrastructure and skills needed to effectively aggregate, analyze, and form actions around numerous, siloed data sources. RDC has a proven ability to innovate, augment and expand small business and commercial lending amidst a broader migration to AI and machine learning within the industry,” said Christopher Gufford, General Manager of Commercial Product for nCino. “We are confident this partnership will drive significant business value for our customers and enable us to drive further adoption of AI and machine learning in the broader financial services industry.”

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