Virtual agents

AI-powered customer service solutions provider Cognigy announced the launch of its AI Agents for Sales and Marketing interactions. This cutting-edge…

Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions…

Broadvoice AI Brings the Power of IVA and Advanced IVR Capabilities to SMBs and BPOs Broadvoice, an omnichannel contact center platform and unified…

Astound Broadband, the 6th-largest U.S. Cable provider, and Intermedia Cloud Communications, a leading provider of intelligent cloud communications…

Avaya  a global leader in solutions to enhance and simplify communications and collaboration, announced it has been named as a Leader in the inaugural…

Qollective.CX is a one-stop experience management platform that enables organizations to provide best-in-class AI-powered customer, agent, and…

Dialpad adds conversational AI to dynamically learn and apply customer intent across all modes of customer communication cutting complexity and…

Natural Language Processing is being adopted by enterprises on a large scale owing to its potential to facilitate business analytics. This technology…

Zendesk Customers Can Take Advantage of Boost.ai’s Market-Leading Self-Learning AI to Develop and Deploy Artificially Intelligent Virtual Agents in…

Customers love technology, but they crave human interaction too. Several years ago, Gartner predicted customers would manage 85 percent of their…