Protiviti Teams with Celonis to Deliver Controls Excellence Process Mining App

App utilizes next-gen technology to help organizations apply a risk and controls lens to execution and drive business improvement

Global consulting firm Protiviti has launched its Controls Excellence App built on the Celonis Execution Management System platform. Created in response to the rapidly changing business environment, the app utilizes advanced analytics, machine learning and data visualization to help business leaders identify control failures in real-time, pinpoint the root cause of the failure and make data-driven decisions to maximize not just process effectiveness but also efficiency.

“There’s a wealth of knowledge to be gleaned through process mining, but we found that – prior to our creation of this app with Celonis – there wasn’t a simple way for teams responsible for risk management and internal controls to identify and close the execution gaps in their work. However, these teams at many of our clients were using process mining for exploratory analysis and process discovery and hadn’t been able to unlock its potential with respect to analysis of controls performance,” said Andrew Struthers-Kennedy, a Protiviti managing director and leader of the Technology Audit practice. “Our Controls Excellence app serves as a risk and controls lens providing an enterprise view into whether key controls are in place and operating effectively while arming teams with the tools necessary to quickly categorize and investigate failures when they arise. Control owners are automatically notified whenever a transaction does not follow a desired path, enabling immediate corrective action to be taken.”

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Designed to apply to a broad range of industries and use cases, the app uses the power of process mining, combined with machine learning capabilities through the Celonis Execution Management System, to analyze not only the activities performed, but the sequence in which they are performed, plus throughput times and a view of process conformance, to create analyses that traditional data analytics tools cannot perform. The app also provides a platform to continuously monitor controls as well as key efficiency metrics. The app can be leveraged throughout all levels of an organization:

• At the executive level, providing heads of finance, operations, IT and internal audit with a dashboard to analyze and visualize process and controls performance
• Process owners who need to identify the root cause of a failed control and monitor process-level performance
• Operators and technicians who need to be alerted in real-time when certain activities are not completed, to allow for corrective action

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By enhancing core process mining capabilities with this view into controls performance, process owners and other stakeholders can take a data-driven approach to help them find the right balance between efficiency and control, ensuring processes operate within risk tolerances while also achieving desired business outcomes and KPIs.

“Protiviti is among the most experienced consultancies in the process mining space, so it was an easy decision for us to deepen our existing partnership and work with them to build out one of the first partner-developed applications in our new Execution Management System,” said Malhar Kamdar, Chief Ecosystem Officer at Celonis. “We are excited to see the full potential of Execution Management technology come to life through the Protiviti Controls Excellence app and to collaborate with Protiviti as we help our clients close their execution gaps and achieve their full execution capacity.”

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