Customer Service

Enterprise AI systems have become integral to decision-making across the business cycle — from hiring and resource management to customer service and…

Amelia brings a strong legacy in enterprise AI along with customer service contracts from multinationals across finance, insurance, retail,…

Aerospike, Inc. (“Aerospike”), a leading database solutions provider, today announced the appointment of Venkatesh Guntur as the new Country Manager…

Honeywell has announced an update to incorporate artificial intelligence (AI) and machine learning into its Guided Work Solutions to help bring…

TaskUs and AI-powered product support platform Mavenoid announced their strategic partnership to combine expertise in AI and personalized product…

Generative Artificial Intelligence is redefining not only how brands interact with customers, but also how they optimize their internal resources to…

Glance, a leader in providing human-centric customer experiences through digital channels, and Axos Bank, a leader in digital banking, will co-host an…

What is The News About? By rethinking and better serving customers, Verizon is increasing the customer experience with new GenAI tools. Verizon has…

At MWC Barcelona 2024, Huawei released the Financial AI-based Contact Center Solution 2.0, aiming to reduce cost and improve efficiency for financial…

Content Coach, Photo Captions for Instagram, and Creator Discovery are the new platform capabilities powered by Bazaarvoice HarmonyAI Bazaarvoice,…