OpenText, announces opentext.ai, the company’s vision and direction for AI.  Opentext.ai is a new strategic approach to advance how customers can solve complex problems by applying Artificial Intelligence (AI) and Large Language Models (LLM) with their OpenText Information Management software. Today the company is announcing:

• opentext.ai – the company’s vision, strategy, and next steps for customers to leverage AI capabilities from OpenText. Please visit our website opentext.ai for more information.
• OpenText Aviator™ – a family of practical and trusted generative AI capabilities within our Information Management Cloud Editions for: content, experience, business network, IT operations, developer operations, and cybersecurity.
• OpenText Aviator™ Private Cloud – a new managed services offering to host and manage private LLM data and LLM models for OpenText private cloud customers. OpenText Aviator™ Private Cloud will be offered as an extension to the company’s current private cloud.
• Titanium X enhancements – Titanium X is our capability roadmap and architecture through Cloud Editions 25. Titanium X is being updated for deeper integration and will leverage our AI tools across Cloud Editions, including foundation technologies such as OpenText Vertica, OpenText IDOL, OpenText Magellan, Core Capture for Machine Learning, IOT Services, Risk Guard and more.

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opentext.ai: Enabling Customers to Make the AI Pivot

“The internet changed everything. With AI, everything must change,” said Mark J. Barrenechea, CEO & CTO OpenText. “It is clear this is a new era of technology, the Cognitive era.  AI will impact what it means to be a company, what it means to work, and what it means to be human. We are excited to announce our initial vision and direction, opentext.ai, and our next set of capabilities called OpenText Aviator™ as part of our Titanium X roadmap.”

Barrenechea further added “We have helped customers build large data-sets over time, and now we will be providing the building blocks to help them leverage their data securely, in both private and public clouds. We look forward to engaging with customers to begin their AI journey with OpenText as their trusted partner.”

OpenText has long approached AI-led automation by helping customers effectively manage information and complex data from all events. With the acquisition of Micro Focus in January 2023, OpenText expanded its mission to include new AI capabilities with Vertica and IDOL, including geospatial and time series analytics, in-database machine learning, unstructured data analytics, sentiment analysis, etc. Moreover, OpenText has layered in world-class cybersecurity, protecting data and metadata at the code level, within core applications, and in the cloud as it engages with machine learning engines.

Now with opentext.ai, the vision is a poly-model approach focused on the right model for the right job.  Grounded in LLMs on top of private secured data, opentext.ai allows for a full stack or modular approach to practical AI.  Customers can take advantage of LLM-based capabilities within applications, or they can utilize OpenText Cloud API Services to create the right sandbox to experiment.

Information management and connected data across multi-cloud environments is foundational to AI.  The opentext.ai approach is what customers need to make the AI pivot by bringing together predictive AI-led analytics, AI-powered conversational search, and generative AI. This advancement will enable organizations to create new types of customer engagement, build smarter products, improve internal operations, and make smarter decisions. Some of the use cases that OpenText plans to enable include:

• Customer Service & Business Support: automate level 1 support with conversational assistants that utilize LLM-based search capabilities to find and retrieve all types of data (e.g., contracts, tickets, usage), reducing time-to-resolution and increasing both customer and agent satisfaction.
• Marketing: communicate at scale with personalized, autogenerated content using private data, LLM-based search to retrieve related content and images, and generative AI to bring together insights with content generation capabilities.
• R&D: develop software applications with speed by applying LLM to gain predictive insights, utilizing conversational search to drill down into problem areas within the DevOps lifecycle, and effectively manage quality by autogenerating next needed test cases.
• Sales: accelerate onboarding of new sales representatives by utilizing conversational assistant powered by LLM to find the most relevant product training and utilize generative AI to help develop materials for the next customer engagement.
• Supply Chain: empower employees with the ability to anticipate risk and compliance requirements, easily locate vendor contracts with LLM-search, and apply generative AI to manage electronic connections more efficiently across vendors and partners.

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OpenText Aviator: Practical Generative AI on Private Secured Data Sources  

Utilizing AI to accelerate its own innovation, OpenText Aviator is the LLM capabilities within each OpenText business cloud. Today’s announcement is OpenText’s vision and direction, and the first OpenText Aviator capabilities will be available to customers starting with Cloud Editions 23.4 due out in October.  We invite customers to explore our design blueprints as we will now be incorporating more AI features into our release cycles every 90 days.

Introducing OpenText Aviator:

• OpenText Content Aviator: within OpenText Core Content, embrace conversational search experience to easily access stored knowledge, manage structured and unstructured data at scale, and automate intelligent workspaces.
• OpenText Business Network Aviator: within OpenText Business Network Cloud Foundation, revolutionize business connectivity, identify anomalies in trading data, automate data mapping that enables exchange, and support intelligent decisions.
• OpenText IT Operations Aviator: within OpenText SMAX, automate the full IT Operations value chain, redefine Level 1 Business Support across IT, HR, and Sales, and discover intelligent automation using generative AI.
• OpenText DevOps Aviator: within OpenText ValueEdge, elevate developers around the world, enhance all aspects of application delivery, and get actionable insights into digital value stream KPIs.
• OpenText Cybersecurity Aviator: within OpenText BrightCloud, gain contextual threat intelligence via API cloud services and react to threats in real time.
• OpenText Experience Aviator: within OpenText Exstream, transform customer communications and elevate digital experiences through advanced LLM and generative AI for personalized content creation.

OpenText Private Cloud Aviator™: Trusted Partner for Your AI Journey   

For OpenText private cloud customers, OpenText will deliver a new Professional Service offering to help set up a private LLM, using out-of-the-box Aviator features or customers’ own private cloud environment for their information. OpenText can help customers advance using the data layers they operate in, matching those up with the right models, engineering the right way to extract that data, and then operationalizing the entire process.  OpenText Private Cloud Aviator will empower organizations to experiment with AI and LLMs, all while their data is protected.

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When you think about AI, your mind may go straight to self-driving cars, robotics, or the recent development of generative AI, such as ChatGPT. It’s no secret that AI is permeating various aspects of our world by elevating business solutions, creating new opportunities, and improving efficiency across the board. However, something that isn’t discussed enough is AI’s ability to disrupt industries that were previously thought to be static or commoditized.

The records & information management (RIM) industry, for example, has traditionally relied upon in-house physical records management to store highly sensitive information. This practice, however, can be risky due to fire and weather damage, deterioration over time from improper storage, loss as documents are transported from one location to another, or common human error such as misfiling, misplacement, and more. The security and compliance risk of records exposure and missing critical information is also high, and the repercussions of accidentally disclosing sensitive information such as personally identifiable information (PII), company financials, or legal records could result in hefty fines or legal action.

As a result, the RIM industry has evolved from the antiquated physical records management process. As a part of the initial switch from physical storage to digitization, related vendors worked with organizations to image and digitize records over time. However, the pandemic accelerated demand and the need became more urgent, causing challenges in process efficiency and expense. Today, by partnering with vendors that are investing in machine learning and AI technology, organizations can index and categorize records at scale, which allows for better record-keeping, faster turnaround and more productivity with less spend.

The RIM industry is rapidly evolving to leverage AI to improve efficiencies, enhance data privacy, and automate daily tasks across highly regulated – and lucrative – industries such as healthcare, financial services/insurance, legal, education, and more. These benefits contribute to more effective management of customer and business assets, enabling organizations to unlock the full potential of their information while mitigating overall risk and improving operational outcomes. As AI becomes increasingly prevalent within the RIM industry, there are four key resulting benefits for companies:

1. Faster Document Discovery and Retrieval: AI-powered systems can streamline document retrieval processes by automating the indexing, boundary detection (i.e., the ability to isolate individual documents within a stack of paper that is fed into a scanner), and categorization of records. This enables machines to analyze document content quickly and efficiently, facilitating the process of faster, more accurate and efficient document discovery and retrieval.
2. Mitigated Risk: AI can significantly reduce errors associated with manual data entry and digitization. By automating previously manual tasks, such as data extraction or data validation, AI can reduce human error and improve overall data accuracy. “Knowing what you have” is especially important for companies who are held to legal and/or regulatory compliance standards.
3. Increased Predictability: AI algorithms can identify patterns and trends in data, allowing organizations to gain valuable insight to make informed decisions. Within RIM, AI analyzes historical data to predict trends, such as document usage patterns, retention requirements, and user behavior. These insights can help companies proactively mitigate risk and address issues before they become future challenges.
4. Lower Costs: By automating labor-intensive tasks, organizations can reduce the need for manual data manipulation, resulting in higher productivity and the ability to focus on more strategic initiatives that positively affect the bottom line. In addition, AI can optimize information lifecycle management, i.e., identify records that are eligible for destruction, thereby reducing physical space requirements and associated real estate expenses.

The integration of AI within the RIM industry is ushering in a new era of innovation and transformation, revolutionizing what was previously thought to be a commoditized and labor-intensive field. The benefits of AI are optimizing the way organizations manage their records and information, bringing automation, intelligence, and agility to RIM processes. This enables organizations to harness the power of their data, make informed decisions, and navigate complex landscapes efficiently. With AI, the RIM industry is embracing innovation and paving the way for a future where information management is streamlined, efficient, and highly optimized.

The post Breaking the Mold in Information Management with AI and Machine Learning appeared first on AiThority.

“The integration allows customers to leverage the powerful cloud-based video management system to get the most out of their WinGuard system. Customers can now easily deploy and manage their video surveillance across multiple locations, while benefiting from the advanced analytics capabilities that the Eagle Eye Cloud VMS offers.”

The Advancis PSIM+ combined with the Eagle Eye Cloud VMS (video management system) delivers cloud video for use-case specific security solutions at large enterprise scale. Customers are taking advantage of Eagle Eye’s AI and advanced analytics to automate detection of problems, reduce operator needs, and improve security – all within the Advancis PSIM+.

Unlike conventional PSIMs, the Advancis flagship PSIM+ platform, WinGuard, offers comprehensive integration of an entire building and higher-tier mission control systems.

“Eagle Eye Networks enterprise customers have complex and changing business and security needs,” said Dean Drako, Founder and CEO of Eagle Eye Networks. “Our open API allows a seamless integration with Advancis WinGuard, offering a great solution to customers with large-scale operations. Eagle Eye’s global reach and comprehensive camera compatibility delivers what these customers need for full deployment.”

The Advancis WinGuard platform is open software with APIs that deliver fully redundant, hot-standby multi-tenant solutions, for both SaaS and on-prem environments, including integrated security, building automation, IT and communication systems. The WinGuard platform is scalable from a single workstation system to a global operations center solution.

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“The Eagle Eye Networks Cloud VMS integration for WinGuard provides joint customers with a secure, scalable and easy to use platform for viewing, managing, and storing their video surveillance footage,” said Jan Meiswinkel, Co-Founder and CEO of Advancis. “The integration allows customers to leverage the powerful cloud-based video management system to get the most out of their WinGuard system. Customers can now easily deploy and manage their video surveillance across multiple locations, while benefiting from the advanced analytics capabilities that the Eagle Eye Cloud VMS offers.”

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas with offices in Amsterdam, Bangalore, and Tokyo. Learn more at een.com.

Advancis Software & Services GmbH is an ISO 90001 certified, global software company that provides open integration software platform and open API-driven applications built around each organization’s unique policies and procedures, to help solve real-world problems at scale. Founded in 1994, Advancis today is a global leader with over 2000 installations in over 70 countries, including some of the top Fortune 500 enterprises and government agencies, with products deployed in over 20 languages, world-wide. Advancis is headquartered in Germany with offices and partners around the world.

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TEAM IM Information Management experts announced the release of their ABBYY Vantage Connector for M-Files. This connector enables organizations to perform intelligent document processing of scanned documents stored electronically in the M-Files repository to better utilize their enterprise data to drive business processes and power search criteria within M-Files. The data can also be optionally released for import into host/legacy systems.

Provided by ABBYY, an intelligent document processing company, ABBYY Vantage is powered by a marketplace of document skills, such as the Vantage Skill for Invoices, Purchase Orders and various specialty documents in financial services, insurance, manufacturing, and more. When combined with the power of M-Files’ next-generation information management platform, these tools drive automated business processes, workflows, and dynamic reporting. The capability can automate any business process, such as extracting invoice and purchase order data including numbers, dates, totals and line items from complex tables.

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The Connector bonds a specific ABBYY Vantage skill to an M-Files document classification and then links data extracted by the skill to properties (metadata) on the content. Once the document is processed, Vantage returns the extracted elements to M-Files where they can be used for metadata or for creating objects or sub-objects.

Vice President of Intelligent Document Processing at ABBYY, Bill Galusha, addressed the importance of ABBYY Vantage’s user-friendliness in our increasingly digital world.

“Organizations need a better way to get value from the documents running through their systems. Low-code/no-code platforms allow technical workers to develop new applications with little to no coding and is critical to evolving the digital business. Platforms like ABBYY Vantage lead the charge toward a world where developing applications will be a normal skill for business workers,” said Galusha.

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“TEAM IM’s ABBYY Vantage Connector for M-Files empowers M-Files’ customers to leverage the unparalleled capabilities provided by ABBYY Vantage. These capabilities improve automation, quality of data, and present significant opportunities for ROI,” said Volker Schaberg (TEAM IM COO & CTO).

Integrating ABBYY Vantage with M-Files provides for rapid ROI and eliminates the need for manual data entry. The potential of this pairing enhances productivity and efficiency through improved accuracy and by creating dynamic context for complex reporting or searches,” said Jon Chartrand (TEAM IM Head of Delivery).

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OpenText, a global leader in information management, announced it has achieved the “In Process” designation for its OpenText Cloud for Government offering as one of the initial steps in the Federal Risk and Authorization Management Program (FedRAMP) authorization process.

The FedRAMP program promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security authorization for cloud service offerings. The authorization process includes an in-depth examination of a solution’s data security and data governance capabilities, as well as the security practices of its cloud services.

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The OpenText Cloud for Government offering includes OpenText™ Extended Enterprise Content Management (xECM) Platform and OpenText AppWorks, two core business applications within the OpenText Content Services information management portfolio. OpenText is committed to making its entire portfolio of market leading Content Services and Experience software products available as FedRAMP Authorized cloud solutions.

“The availability of FedRAMP Authorized information management cloud solutions from OpenText is a crucial step towards transforming the citizen experience across U.S government agencies,” said Mark J. Barrenechea, CEO & CTO at OpenText. “Cloud for Government combines content capture, storage, and document organization with archiving, records management, and imaging on a FedRAMP-compliant platform.”

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“The shift to cloud computing offers several important benefits including reduced Total Cost of Ownership (TCO). Lowering TCO enables organizations to shift focus and investment to their core, high-impact missions rather than on data center operations and application management. We’re also excited by the potential for our information management cloud solutions to accelerate the pace of innovation, further enhancing the citizen’s experience,” said Michael Beck, President, US Public Sector at OpenText.

OpenText AppWorks is a low-code development platform that enables government agencies to build engaging, smart, and easy-to-deploy process automation applications while ensuring compliance with governance requirements.

OpenText xECM presents content in the context of the business process or lead application user interface. These can include Enterprise Resource Planning (ERP) integrations such as SAP S/4HANA and Oracle E-Business Suite, HR Applications like SAP SuccessFactors and CRM integrations such as Salesforce® as well as productivity tools like Microsoft 365 and SharePoint.

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Aspen Technology, a global leader in industrial software, announced that it has acquired inmation Software GmbH, a market leader in industrial real-time information management. With this acquisition, AspenTech is uniquely positioned to help capital-intensive organizations integrate, manage, and contextualize their industrial data in order to make critical business decisions that bring customers closer to meeting their profitability and sustainability goals.

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“Capital-intensive industries are critically in need of a scalable solution to harness their huge amounts of industrial data to become efficient and sustainable in every area of their operations”

Scalable software from inmation adapts to the needs of its customers by connecting an organization’s industrial data from various data sources, from plant-level historians to enterprise systems, to create a real-time industrial data infrastructure. Combined with AspenTech’s existing portfolio, including plant-level solutions and AspenTech’s connectivity and artificial intelligence (AI) capabilities, the integration of inmation’s technology creates an unrivaled enterprise-wide data infrastructure. Equipped with secure access and connectivity, customers can bring order to their data and gain true business insight from their industrial data safely and cost-effectively.

inmation will become the cornerstone of AspenTech’s industrial data and connectivity business unit, AIoT. The combined offering furthers the company’s position as an industrial software powerhouse driving digital transformation and supporting our customers’ sustainability and profitability goals.

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“Capital-intensive industries are critically in need of a scalable solution to harness their huge amounts of industrial data to become efficient and sustainable in every area of their operations,” said Nicole Rennalls, VP and General Manager, AspenTech’s industrial data business unit, AIoT. “With connected, actionable industrial data, inmation and AspenTech customers can pursue digitalization journeys that help them address the dual challenge of meeting the resource demands of a growing population with an increasing standard of living, in a sustainable way.”

“IT/OT collaboration is top of mind for our customers’ digital transformation strategies,” said Timo Klingenmeier, founder, inmation. “By joining AspenTech, we can deliver the technology, scale, and resources to help capital-intensive industries bring both functions together to elevate OT data to the enterprise-level and unlock meaningful insights across the organization. Having a solid foundation that collects, organizes, contextualizes, and securely transports massive amounts of data will be a significant competitive differentiator for customers.”

Founded in 2013, inmation is headquartered in Cologne, Germany. As one of the world’s leading technology companies in the field of industrial real-time information management, inmation’s global customer base is comprised of leading companies operating in different industry sectors including pharmaceuticals, chemical, manufacturing, oil & gas, and others.

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With Archive360 Extend, users benefit from one search to directly access, manage and extract relevant data from the Archive360 archive in the comfort and familiarity of their preferred applications

Archive360, the archiving and information management leader trusted by enterprises and government agencies worldwide, announced its Archive360 Extend developer program, giving customers and partners access to the company’s unique APIs (application programming interfaces) so they can leverage the market-leading information governance capabilities of the Archive360 Open Archiving Platform, extending capabilities of customer in-house developed applications as well as third party applications. As the only true Platform-as-a-Service (PaaS) solution provider, Archive360 enables organizations to migrate and onboard massive volumes of data to the cloud, with full control over data security, privacy, access, and compliance. With Archive360 Extend, users can now benefit from one search to directly access, manage and extract relevant data from the Archive360 archive in the comfort and familiarity of their preferred applications, while professionals in the legal, IT and compliance units are assured that all data is being appropriately managed.

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“Companies offering vital services such as eDiscovery, internal and external audits and core business applications are not in the business of archiving and managing information – that’s our specialty,” said Robert DeSteno, co-founder and CEO of Archive360. “In today’s operating environment, skilled professionals prioritize working from the applications they access daily. Archive360 now makes it possible for these users to access and leverage data in Archive360’s repository from those apps with one search – in most cases, they won’t even know where the data is, only that their access is fully authorized and secure. More than a dozen partners have already joined this program, and over the next few weeks we’ll be announcing key partnerships with specific companies. Archive360 Extend represents a new advance in archiving and information management, and we’re just getting started.”

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The new program enables a seamless, secure and compliant connection between two complementary forces: the Archive360 information management platform’s ability to onboard, manage and store massive volumes of business data – including files, videos, audio, CRM, ERP, emails/electronic communication, social media and more – and companies specializing in complex disciplines such as eDiscovery and data analytics, serving business users who need immediate, authorized, and secure access to all relevant data resources without having to switch between applications.

Archive360 enables participating companies to promote their offerings to a much broader market, including large and heavily regulated enterprises with massive amounts of data that need to be retained and managed securely in compliance with internal and external mandates.

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ZL Tech, the leader in unstructured information management and analytics, announced a partnership with NS Solutions, a leading systems integrator and IT solutions provider headquartered in Tokyo, Japan. Together, ZL Tech and NS Solutions will deliver a software solution for harnessing unstructured data, including Microsoft 365 and Teams data, along with other data sources, such as instant messages, mobile text messages, cloud-based and on-premises file shares, and many other data types. The partnership addresses the growing demand in Japan to unify management of all unstructured data on a single platform, using AI/ML to extract insight from human-created information while also minimizing compliance risks and legal liabilities. The joint offering enables large corporations to search across the entire enterprise, a key requirement for regulatory compliance, eDiscovery, ESG, GRC, privacy, internal investigations, and analytics.

NS Solutions, an IT subsidiary of the steel industry giant Nippon Steel, brings deep expertise in the manufacturing, financial services, and public sectors, as well as extensive knowledge and reach into Japan and the APAC market.

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The release of this joint offering is timely, given the explosive need for large companies to gather insight into how their remote workforces collaborate during the pandemic. Unstructured data created by employees, such as messages and files, offer keen insights into the human side of the corporation. Unfortunately, today these insights are often inaccessible, preventing leadership teams from gathering any holistic picture of the human and informational dynamics across the enterprise. The ZL Tech platform addresses these challenges by harnessing unstructured data with three key differentiators:

• Unified Platform:
  • Data sources: ZL Tech unifies company data from across the enterprise to create a virtual, managed data lake for governance and analytics.
  • Functions: The ZL platform consolidates data management – eDiscovery, compliance, records, privacy, and analytics – into one platform so that tasks and policies act as one. These unified functions can be leveraged via in-place management (no copy) as well as archiving.
• Scalability: The platform scales to handle tens of billions of documents, setting new industry records in data size and search speeds. The platform supports management of all unstructured data.
• Accelerates Time-to-Data by 100X: By finding data wherever it lies, and delivering it for analytics without requiring access to the original documents, the platform increases speed to insights by a hundredfold or more.

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The partnership will commence with the deployment of information management services for a joint enterprise customer, enabling the large corporation to leverage its Microsoft 365 and Teams data for better governance and insight into their operations.

“We’re honored to work alongside NS Solutions to deliver what the market needs today: consolidated data governance and knowledge management,” said Kon Leong, ZL CEO. “Their substantial presence in the enterprise market in Japan, combined with ZL’s cutting-edge data management technologies, will accelerate true digital transformation for global competitive advantage.”

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