Generative AI Archives - AiThority https://aithority.com/tag/generative-ai/ Artificial Intelligence | News | Insights | AiThority Tue, 13 Aug 2024 19:01:29 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://aithority.com/wp-content/uploads/2023/09/cropped-0-2951_aithority-logo-hd-png-download-removebg-preview-32x32.png Generative AI Archives - AiThority https://aithority.com/tag/generative-ai/ 32 32 AiThority Interview with Trevor Lanting, Chief Development Officer D-Wave https://aithority.com/machine-learning/aithority-interview-with-trevor-lanting-chief-development-officer-dwave/ Tue, 13 Aug 2024 13:10:51 +0000 https://aithority.com/?p=574947 AiThority Interview with Trevor Lanting, Chief Development Officer D-Wave

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AiThority Interview with Trevor Lanting, Chief Development Officer D-Wave

Trevor Lanting, Chief Development Officer D-Wave shares the distinct advantages of annealing and gate-model quantum computing for various industries, emphasizing their roles in optimization, materials science, and AI. In this interview he talks about the potential for quantum computing to alleviate the computing demands in AI and ML across multiple sectors.

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Please share your journey to becoming Chief Development Officer (CDO) at D-Wave and what inspired your passion for quantum computing.

I have a background in physics, and I have always been interested in technology development. I am trained as an experimental physicist and my graduate work involved building superconducting instrumentation for microwave astronomy.

Through that training, I realized my passion really centered on developing technology and building tools. When D-Wave was recruiting for an experimental physicist in 2008, I jumped at the chance to join the team. Over the last 15 years, I have been involved with many aspects of our technology development, contributing directly to our annealing quantum computing development, our performance research program, and helping lead our software and algorithms teams. I was involved with work that was instrumental in demonstrating quantum entanglement in the fabric of our annealing processors, a major step in validating our technology approach.

Also Listen: AI Inspired Series by AiThority.com: Featuring Bradley Jenkins, Intel’s EMEA lead for AI PC & ISV strategies

Several months ago, I stepped into a leadership role helping direct our overall research and product development efforts across software and hardware systems. I am incredibly excited about quantum computing. We are building technology that harnesses quantum mechanics to produce fundamentally new computational tools. As the technology rapidly matures, we are seeing a growing set of use cases that span from the acceleration of scientific discovery to optimization of complex business processes, and emerging machine learning applications.

Can you talk about the primary differences between D-Wave’s annealing and gate-model quantum computers, and how do these technologies benefit industries like AI, logistics, and materials sciences?

Annealing and gate-model quantum computing are two of the leading approaches to building practical large-scale quantum computing technology. These approaches offer distinct and complementary advantages for different use cases and applications, and we are developing both technology platforms.  

Annealing systems are uniquely suited for solving optimization problems. These problems, like tour scheduling, resource scheduling, and cargo loading, occur across many industries, like supply-chain logistics and manufacturing, and solving these problems leads to more efficient operations and direct cost savings.

 For materials sciences, gate-model systems have the potential to simulate the behavior of novel molecules and interactions between these molecules, promising to accelerate material discovery and drug design.

 For AI, annealing quantum computing can enhance machine learning algorithms, particularly in feature selection, model optimization, and providing rich quantum distributions that can be directly harnessed in generative AI architectures.  

Annealing quantum computing does have several advantages over current gate model systems: annealing protocols do not require significant pre-processing overheads associated with many gate-based protocols; annealing processor controls are continuously applied making the processors more resilient to errors and noise; and annealing processors are scaling to enterprise-level problem sizes more quickly. These characteristics make annealing quantum computing ideal for addressing today’s real-world challenges across industries.

How do you see the integration of quantum computing with AI and machine learning evolving, and what challenges and opportunities do you foresee?

It’s becoming apparent that the broader AI industry is facing a severe computing crunch. The amount of compute and the related energy costs needed to keep up with an increasing set of use cases is rapidly escalating. The industry should recognize that quantum computing technology might offer real opportunities to allow the industry to meet the growing demand for larger, more performant, and more energy efficient AI and ML architectures and workloads.

Also Read: Humanoid Robots And Their Potential Impact On the Future of Work

 At the same time, we are in the early part of exploring how best to harness the power of quantum computing for AI. There is currently work in development here at D-Wave on using quantum distributions for designing modern generative AI architectures. This is an emerging field that involves directly using quantum processing unit samples that are not easily generated by classical computers, all of which could potentially improve how generative AI models are built.

 Customers such as TRIUMF, a Canadian physics lab, Honda Innovation Lab and Tohoku University, are already exploring D-Wave technology to address a variety of AI/ML workloads including pre-training optimization and more accurate and efficient model training.

 D-Wave has introduced a hybrid-quantum approach to optimizing feature selection in AI/ML model training and prediction. This approach is designed to help improve models’ accuracy by employing quantum systems to select the most representative dataset characteristics. Our partnership with Zapata AI continues to explore how the combination of quantum computing and generative AI could accelerate the development of new pharmaceuticals.

What are your predictions for the future of quantum computing, particularly in scalability, practical applications, and mainstream adoption across industries?

 For us at D-Wave, the future of quantum computing is firmly anchored in its practical applications. We’re already witnessing real-world impact across various industries, solving problems to directly improve people’s daily lives. Examples include quantum-optimized routes for grocery deliveries and more efficient supply-chain management. Overall, I expect quantum solutions to impact business operations by improving efficiencies in supply chain management, financial modeling, and resource allocation.

 Scalability is an important factor: the underlying quantum computing systems need to be designed for scalability from the beginning, and this a key reason why we focused our initial technology development effort on superconducting quantum annealing systems. As quantum computers become more powerful, growing in qubit count and quality, their ability to tackle larger and more complex problems will also increase.

 I believe quantum computing will play a meaningful role in drug discovery, accelerating the development of new medications and materials, and will be more broadly adopted across industries that face optimization challenges.

How do you think AI advancements will influence the evolution of quantum computing hardware and software solutions?

 We’ve talked about AI advancements making things faster and more scalable, and of course, this will allow for new discoveries. AI tools could also make quantum computing more accessible by automating some of the complex processes involved in quantum computations, problem formulation, solver parameter selection, and adding more user-friendly interfaces. This aligns with our goal at D-Wave, which is to make quantum computing a practical tool for solving real-world problems across various industries.

Could you share your thoughts on where you see AI, machine learning, and other smart technologies heading beyond 2024?

 In the future, I think we will see quantum-enhanced AI models outperform purely classical AI in many domains. Like any new emerging general-purpose technology, if we can put quantum computing, AI, and machine learning technologies in the hands of a broad and diverse set of users as fast as possible, unexpected and powerful use cases will quickly emerge and we will see these technologies embedded into our daily lives. And as domain experts in a wide range of fields adopt these powerful tools, progress on drug design, materials innovation and simulation, business optimization, and scientific discovery will accelerate. 

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]

Trevor Lanting is a senior R&D executive with over 15 years of experience in technology development. He currently leads D-Wave’s product development and research organization, overseeing teams responsible for software, systems, cloud services, and performance research. Trevor has played a key role in driving the development and deployment of five generations of annealing quantum computing systems. He is passionate about aligning fundamental technology development with customer value and is dedicated to rapidly bringing the cutting-edge computing technology developed by his team to market.

D-Wave is the leader in the development and delivery of quantum computing systems, software and services and is the world’s first commercial supplier of quantum computers and the only company developing both annealing quantum computers and gate-model quantum computers. Our mission is to unlock the power of quantum computing for the world. We do this by delivering customer value with practical quantum applications for problems as diverse as logistics, artificial intelligence, materials sciences, drug discovery, scheduling, cybersecurity, fault detection, and financial modeling.

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deepset Launches Studio for LLM App Development with Cloud and NVIDIA AI Integrations https://aithority.com/machine-learning/deepset-launches-studio-for-llm-app-development-with-cloud-and-nvidia-ai-integrations/ Tue, 13 Aug 2024 10:03:48 +0000 https://aithority.com/?p=575119 deepset Launches Studio for LLM App Development with Cloud and NVIDIA AI Integrations.

deepset Studio empowers AI developers to design and visualize custom AI pipelines for deployment in mission-critical business applications deepset, the mission-critical AI company, today announced an expansion of its offerings with deepset Studio, an interactive tool that empowers product, engineering and data teams to visually architect custom AI pipelines that power agentic and advanced RAG […]

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deepset Launches Studio for LLM App Development with Cloud and NVIDIA AI Integrations.

deepset Studio empowers AI developers to design and visualize custom AI pipelines for deployment in mission-critical business applications

deepset, the mission-critical AI company, today announced an expansion of its offerings with deepset Studio, an interactive tool that empowers product, engineering and data teams to visually architect custom AI pipelines that power agentic and advanced RAG applications. AI teams are now able to more easily build top-tier composable AI systems, and immediately deploy them in cloud and on-premises environments using deepset Cloud and NVIDIA AI Enterprise software.

“Enterprises across industries are seeking ways to effectively integrate AI into their core operations while maintaining security and scalability”

“deepset is a leader in enabling custom AI development – powering many of the world’s most trusted, high-value use cases,” said Milos Rusic, CEO and co-founder of deepset. “The addition of deepset Studio now enables developers at the thousands of companies worldwide to architect the next generation of custom LLM applications. This new tool, combined with native integrations to NVIDIA AI Enterprise, provides a robust platform for enterprise developers to safely and reliably develop mission-critical generative AI products and features.”

Pushing the boundaries of customized AI-driven business applications

deepset Studio is a drag-and-drop visual environment for building customized AI pipelines. Its intuitive interface accelerates the AI development process with a user-friendly drag-and-drop UX for AI teams to architect a wide range of LLM use cases, from RAG to agentic applications. Key benefits of deepset Studio include the ability to:

  • Design AI pipelines with a drag-and-drop visual editor that automatically validates component relationships and pipeline structure.
  • Leverage Haystack’s comprehensive library of integrations and components to create flexible and composable application architectures like RAG and agents.
  • Jumpstart the development process with proven pipeline templates, component configurations, and shareable visual representations of simple to complex AI systems.
  • Go to production faster with native cloud and on-premises deployment options for deepset Cloud and NVIDIA AI Enterprise.

Extending the power of Haystack, deepset Cloud and NVIDIA

deepset Studio is available as a free standalone tool for users of the popular Haystack open-source framework and is built into the deepset Cloud platform and integrated with NVIDIA AI Enterprise for cloud or on-premises deployments of production AI. With this,

  • Haystack users can build and visualize AI pipelines for “cloud-to-ground” environments, speeding development time and simplifying collaboration. Haystack is the leading open-source AI framework for developing production-ready applications and is the choice for thousands of developers due to its quality codebase, flexible framework, and wide library of components and integrations.
  • deepset Cloud customers gain a powerful and intuitive visual editor as a platform feature to facilitate the creation of AI pipelines in the platform. deepset Cloud provides a complete set of development tools – from data management and LLM choice to prompt configuration and evaluation – empowering AI teams at companies such as Airbus and YPulse to develop and deploy enterprise-grade applications within a secure and scalable environment.
  • NVIDIA AI Enterprise users can optimize their deployments through deepset Studio’s integration with NVIDIA NIM microservices and the NVIDIA API catalog. Users can configure NIM microservices deployments and LLM inference directly in Studio. The tool provides deployment guides for setting up NIM and Haystack pipelines on Kubernetes, streamlining deployment to any cloud or data center.

What customers are saying:

“Enterprises across industries are seeking ways to effectively integrate AI into their core operations while maintaining security and scalability,” said Anne Hecht, senior director of product marketing for enterprise software at NVIDIA. “The integration of the NVIDIA AI Enterprise software suite with deepset Studio will help simplify and accelerate the deployment of AI applications, supporting both cloud and on-premises environments.”

“deepset is our trusted partner for launching high-quality AI applications quickly, said Dan Coates, President of YPulse. “Our customers love what we’ve built with deepset. We’re excited about deepset Studio, which simplifies AI development and showcases deepset’s rapid innovation. This tool allows us to visually transform AI ideas into customized product offerings with even more speed and ease as AI applications become increasingly sophisticated.”

Reserve a spot for deepset Studio beta

  • Sign up to use deepset Studio for free, unlocking an interactive visual environment to learn, explore, and build LLM applications with Haystack.
  • Developers can accelerate AI deployments with NVIDIA NIM microservices, available for free on the NVIDIA API catalog.
  • deepset Cloud customers have access to the Studio functionality in Beta now

Also Read: AiThority Interview with Yair Amsterdam, CEO of Verbit 

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]

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HumanFirst and Infobip Announce a Partnership to Equip Enterprise Teams with Data + Generative AI https://aithority.com/machine-learning/humanfirst-and-infobip-announce-a-partnership-to-equip-enterprise-teams-with-data-generative-ai/ Fri, 09 Aug 2024 06:36:47 +0000 https://aithority.com/?p=575068 HumanFirst and Infobip Announce a Partnership to Equip Enterprise Teams with Data + Generative AI

With a one-click integration to Conversations, Infobip’s contact center solution, HumanFirst helps enterprise teams leverage LLMs to analyze 100% of their customer data. HumanFirst, a prompt and data platform, and Infobip, a global cloud communications platform, today announced a collaboration that connects HumanFirst directly to Infobip’s communications suite. The partnership helps enterprise teams leverage large language […]

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HumanFirst and Infobip Announce a Partnership to Equip Enterprise Teams with Data + Generative AI

HumanFirst Raises CAD$5M in Seed Funding

With a one-click integration to Conversations, Infobip’s contact center solution, HumanFirst helps enterprise teams leverage LLMs to analyze 100% of their customer data.

HumanFirst, a prompt and data platform, and Infobip, a global cloud communications platform, today announced a collaboration that connects HumanFirst directly to Infobip’s communications suite. The partnership helps enterprise teams leverage large language models (LLMs) to work collaboratively with unstructured data; for small tasks like support call summaries, and complex initiatives like contact center topic modeling.

Companies across the globe have adopted an omnichannel approach to customer engagement. Last year, 473 billion company-to-customer interactions took place on Infobip’s CPaaS platform, representing a 91% increase in conversational messaging across sales, support, marketing, and more.

Also Read: Humanoid Robots And Their Potential Impact On the Future of Work

Conversational data contains critical business signals but remains inaccessible to most teams; unstructured feedback is messy, and teams lack the tools they need to interact with it at scale. Gartner predicts that by 2028, 80% of enterprises using CPaaS platforms will also employ generative AI-based conversational strategies. But the opportunity for GenAI goes far beyond conversation design.

“We believe large language models (LLMs) will be the primary way customer-facing teams make sense of their data,” says Alex Dubois, SVP Strategic Growth and Partnerships at HumanFirst. “We’re committed to enabling any and every team with the skills they need to do that work.”

Infobip recognized HumanFirst as one of the complementary partners bringing performant genAI strategies to customer-centric teams. HumanFirst has worked with industry leaders like Google, Deloitte, and HomeServe to manage data-driven transformations 90% faster and 80% cheaper, increasing the number of non-technical experts working with data by 7-fold.

“At Infobip, we value innovation and customer-centricity,” shares Ivan Ostojić, Chief Business Officer at Infobip. “HumanFirst helps us with both. We believe companies around the world will be able to show up for their customers in new and powerful ways with Infobip and HumanFirst.”

Working with HumanFirst themselves, Infobip generated 220+ knowledge articles with genAI to address repetitive support requests occupying their agents’ time.

Don’t miss this out: More than 500 AI Models Run Optimized on Intel Core Ultra Processors

“Within a week of working with HumanFirst, we found two categories of support tickets comprised 30% of our agents’ workload,” says Ostojić. “We saw a significant cost-savings opportunity, and started building self-service automations based on our real customer-agent conversations. We want to bring that capability to our customers to help them achieve the same results in transforming their customer experience using HumanFirst & Infobip AI Hub.”

Also Read: Humanoid Robots And Their Potential Impact On the Future of Work

Infobip helps household name companies like Uber, Hubspot, Meta, and Microsoft communicate with their customers. With a low-code LLM playground connected to that data source, customer-facing teams will be able to extract the insights they need to be more effective across support, sales, marketing, and more.

“Infobip is unmatched not only in their vision of bringing AI to market, but also in their ability to act on that vision,” says Dubois. “We’re thrilled to be in partnership.”

HumanFirst is currently available on Infobip Exchange. The integration is free of charge; Infobip customers can activate their HumanFirst account by scheduling a meeting with the HumanFirst team.

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]

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Veriff Report Highlights Deepfake Threats and Protective Strategies https://aithority.com/security/veriff-report-highlights-deepfake-threats-and-protective-strategies/ Thu, 08 Aug 2024 13:56:42 +0000 https://aithority.com/?p=575055 Veriff Report Highlights Deepfake Threats and Protective Strategies

The only way to keep businesses safe is to be aware of generative AI’s threats and cultivate a fraud-prevention ecosystem. Veriff, a preferred global identity verification provider, released a report, Deepfakes Deep Dive, that examines the rise of deepfake technology, its implications for the digital economy, and strategies for mitigating associated risks. As AI-generated deepfakes become […]

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Veriff Report Highlights Deepfake Threats and Protective Strategies

The only way to keep businesses safe is to be aware of generative AI’s threats and cultivate a fraud-prevention ecosystem.

Veriff, a preferred global identity verification provider, released a report, Deepfakes Deep Dive, that examines the rise of deepfake technology, its implications for the digital economy, and strategies for mitigating associated risks. As AI-generated deepfakes become more sophisticated, the report provides insights for businesses and individuals on safeguarding against fraud.

Also Read: AiThority Interview with Kunal Purohit, President – Next Gen Services, Tech Mahindra

“Deepfakes aren’t necessarily a new phenomenon. We’ve dealt with the threat for years. However, the GenAI-driven ability to impersonate a user’s likeness creates serious security problems for online businesses,” says Rishi Chauhan, Director of Product for Identity and Fraud at Veriff.

In the report, Veriff has identified four common techniques adopted by fraudsters as they deploy AI and deep learning in their activities: Face Swaps, Lip Sync, Puppets, and GANs & Autoencoders. Chauhan names Face Swapping, in particular, as an area that is improving constantly. “It doesn’t leap forward every year, but every few months. Videos are also getting better—today, there are many ways that we can see whether it’s a deepfake video, but at some point, it will be difficult for humans to see these details,” he adds. In 2023 alone, approximately 500,000 voice and video deepfakes were circulated globally.

The danger of deepfakes is that they can be used to attack existing accounts and fraudulently open new ones. Enterprises with disjointed and inconsistent identity management processes and poor cybersecurity are especially vulnerable.

Also Read: AiThority Interview with Seema Verma, EVP and GM, Oracle Health and Life Sciences

“To stay ahead of fraudsters, companies need a constantly evolving, multi-layered approach that combines a range of threat mitigation tools. Unfortunately, no single solution exists,” comments Rishi Chauhan. He suggests that there are some essential elements that a coordinated strategy should include:

  • Comprehensive checks on identity documents
  • Examination of key device attributes
  • Treating data absence as a risk factor
  • Counter-AI to identify manipulated images
  • Pattern detection across sessions and customers
  • Biometric analysis of photographic and video images

“Whether you use IDV, document verification, or other tools, the more controls and data points you have, the harder it is for the fraudsters,” adds Rishi Chauhan.

Also Read: AiThority Interview with Yair Amsterdam, CEO of Verbit 

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]

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Litify Releases Roadmap of AI Innovation https://aithority.com/machine-learning/litify-releases-roadmap-of-ai-innovation/ Thu, 08 Aug 2024 13:51:32 +0000 https://aithority.com/?p=575050 Litify Releases Roadmap of AI Innovation

Through its responsible approach to AI development, the legaltech company has announced the availability of Litify AI and a roadmap of forthcoming AI-powered capabilities. Litify, the all-in-one platform powering legal’s top performers, today announced the availability of Litify AI and a forthcoming roadmap of AI-powered capabilities focused on driving efficiencies in case and document management. […]

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Litify Releases Roadmap of AI Innovation

Through its responsible approach to AI development, the legaltech company has announced the availability of Litify AI and a roadmap of forthcoming AI-powered capabilities.

Litify, the all-in-one platform powering legal’s top performers, today announced the availability of Litify AI and a forthcoming roadmap of AI-powered capabilities focused on driving efficiencies in case and document management. Litify has worked closely with its clients over the past year to identify where generative AI can drive true value for their businesses. The company is also leveraging the security and innovation of AWS and Anthropic to deliver its AI capabilities safely and responsibly.

Also Read: AiThority Interview with Kunal Purohit, President – Next Gen Services, Tech Mahindra

“This is not AI for the sake of AI. We’re focused on delivering practical AI and technology solutions that unlock your resources to focus on the highest-value work and deliver the best outcomes.”

Litify AI analyzes documents, such as medical bills, to extract important insights and automatically completes relevant fields within the case file in Litify, immediately making information accessible for use in reporting and automated workflows across the platform. This gives legal professionals faster, more reliable access to data that’s typically tucked away in documents while freeing them up to focus on more complex, impactful work.

“At Litify, we’ve worked closely with our clients to identify the parts of their business that are still held back by rote, manual workflows and are prioritizing AI capabilities that can address those inefficiencies to unlock value. Our launch of Litify AI achieves this vision, freeing our clients from the tedious task of reviewing documents, so they can focus on delivering best-in-class client service and case strategies,” said Litify CEO Curtis Brewer. “This is not AI for the sake of AI. We’re focused on delivering practical AI and technology solutions that unlock your resources to focus on the highest-value work and deliver the best outcomes.”

The forthcoming roadmap for Litify AI will make additional types of documents available for data entry, such as police reports, deposition and court transcripts, email messages, and medical records. Upon upload, Litify AI will also be able to name and categorize the files and auto-organize them into the related matter and subfolders. Litify also plans to release AI tools that will identify opportunities to maximize value and optimize resources by proactively applying the insights extracted from case documents.

Also Read: AiThority Interview with Seema Verma, EVP and GM, Oracle Health and Life Sciences

“Litify AI is already reducing the time spent in our day-to-day processes, so our team can get back to the practice of law instead of spending their time on manual data entry. We’re eager to see the impact on our client relationships and case values grow as we gain access to the rest of Litify’s AI roadmap. It’s the approach to AI that we’ve been waiting for — one that delivers valuable outcomes to our business while continuing to streamline processes in our single source of truth: Litify,” said Jessica Lockhart, Business Intelligence Director at The Jeffcoat Firm.

The launch of Litify AI reflects the company’s commitment to delivering better business outcomes for legal teams and the best legal outcomes for their clients. It also represents a platform-based approach to AI, where AI is embedded in existing business workflows, that streamlines the user experience and centralizes insights into a single solution. This release comes on the heels of Litify’s collaboration with AWS and Anthropic to support the responsible development of AI solutions for the legal industry.

Also Read: AiThority Interview with Yair Amsterdam, CEO of Verbit 

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]

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SoundHound AI Acquires Amelia, Expanding Across Industries https://aithority.com/machine-learning/soundhound-ai-acquires-amelia-expanding-across-industries/ Thu, 08 Aug 2024 13:45:50 +0000 https://aithority.com/?p=575049 SoundHound AI Acquires Amelia, Expanding Across Industries

Amelia brings a strong legacy in enterprise AI along with customer service contracts from multinationals across finance, insurance, retail, and healthcare SoundHound AI, a global leader in voice artificial intelligence, today announced the acquisition of Amelia, a leading enterprise AI software company. The business combination positions SoundHound AI as the foremost provider of voice and […]

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SoundHound AI Acquires Amelia, Expanding Across Industries

Amelia brings a strong legacy in enterprise AI along with customer service contracts from multinationals across finance, insurance, retail, and healthcare

SoundHound AI, a global leader in voice artificial intelligence, today announced the acquisition of Amelia, a leading enterprise AI software company. The business combination positions SoundHound AI as the foremost provider of voice and conversational generative AI, with reach across multiple industries – including retail, financial services, healthcare, automotive, smart devices, restaurants, and more.

Also Read: AiThority Interview with Seema Verma, EVP and GM, Oracle Health and Life Sciences

“Amelia is an innovative company that shares our passion for AI-fueled conversations. We are looking forward to leveraging our shared capabilities to offer the best AI customer support solutions available anywhere.”

The companies will bring together decades of experience in conversational AI – and highly complementary product portfolios – to offer best-in-class, scalable customer service support to a vast spectrum of businesses. These include some of the very largest multinational enterprise brands, top 15 global banks, and Fortune 500 organizations, with the combined company spanning nearly 200 marquee customers.

For SoundHound AI, the deal marks a significant and strategic expansion of its existing customer service pillar, adding breadth and depth to a division that has seen substantial growth amid the accelerated adoption of voice and conversational generative AI solutions. The acquisition positions the company at the center of this burgeoning space, as enterprise spending on generative AI is forecast to gather more momentum, reaching between $175 billion and $250 billion by 2027 (McKinsey, June 2024). Customer service is identified as a key area for disruption.

Combination Synergies:

  • Leading Position In Conversational AI: Combination of AI expertise, proprietary technology, complementary product offerings, and extensive cross-industry deployment gives the unified company a distinct competitive advantage in the burgeoning conversational AI space
  • Vertical Expansion Into Large Addressable Markets: Introduces new, sizable vertical industries – massively increasing the combined company’s addressable markets – with reach into industries such as healthcare, insurance, financial services, and retail, with the potential for more
  • Diversification of Customer Base: Hundreds of large enterprise brands, with no single customer accounting for more than 10% of total combined revenue
  • Revenue and Cost Advantages: Unlocks cross-selling and up-selling revenue opportunities, while SoundHound’s proprietary tech and cloud migration is expected to create cost savings
  • New Monetization Opportunities: Expansive voice commerce opportunities, from ordering food, to buying tickets, and making appointments from millions of devices powered by SoundHound AI
  • Integrations and Capabilities: Deep integration with multiple large enterprise customers and channel partners as well as a global presence that includes a strong R&D center in Bangalore, India

Acquisition Financials:

  • Purchase price of $80M in cash and equity, with partial payment and assumption of Amelia’s debt, as well as future earnout potential aligned to revenue milestone achievements
  • Combined revenue in 2025 is expected to exceed $150M, with Amelia contributing over $45M in recurring AI software revenue, plus other non-software revenues such as professional services and agent-related fees
  • Transaction is expected to be accretive to SoundHound earnings in the second half of 2025, with meaningful revenue and cost synergies driving growth and profitability expansion in subsequent years
  • At closing, the combined company holds approximately $160M of cash and $39M of debt

As well as accelerating and scaling SoundHound AI’s customer service offering, this move also allows the company’s vision of a voice commerce ecosystem to become more ambitious in its scope. With its recent acquisition of food ordering marketplace Allset, SoundHound AI began to expedite plans to bring voice transactions – like food ordering – to its range of voice-enabled products, including vehicles, TVs, and devices. Now Amelia brings new industries to this monetization pillar, with the potential to add consumer transactions across healthcare, financial services, and retail to the vision.

Also Read: AiThority Interview with Kunal Purohit, President – Next Gen Services, Tech Mahindra

“SoundHound AI has emerged as a leader in bringing voice-enabled conversational AI to products and services. Now with more businesses choosing voice AI technology for customer service – and more consumers expecting a seamless, AI-powered service – this acquisition positions SoundHound as a strong force with range, scale, and world class technology,” said Keyvan Mohajer, CEO and Co-Founder of SoundHound AI. “Amelia is an innovative company that shares our passion for AI-fueled conversations. We are looking forward to leveraging our shared capabilities to offer the best AI customer support solutions available anywhere.”

“We’re excited to bring Amelia’s experience and relationships to SoundHound AI, bolstering the company’s growing AI customer service business to form a new category leader in the space,” said Lanham Napier, President of Amelia and Co-Founder of BuildGroup. “With impressive penetration into a range of vertical industries, proprietary technology, and decades of combined AI experience, SoundHound is well positioned to take advantage of burgeoning interest in conversational AI customer support.”

Alongside partner relationships built over 25 years, Amelia brings additional AI expertise to SoundHound, as well as new intellectual property, and the ability to effortlessly execute on a broader range of integrations with enterprise software. Amelia has a reputation for excellence in conversational AI, being recognized as a leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms for 2 consecutive years.

UBS Investment Bank served as the exclusive financial advisor to SoundHound.

Additional Information

In connection with the transaction, the Company is granting an aggregate of 3,738,317 restricted stock units (RSUs) as inducement awards to 350 Amelia employees in accordance with Nasdaq Listing Rule 5635(c)(4). The RSUs are being issued pursuant to the Company’s recently adopted 2024 SoundHound AI, Inc. Employment Inducement Incentive Award Plan (the “Inducement Plan”), have been approved by the Company’s Compensation Committee and are a material inducement for the retention of Amelia employees following completion of the merger. The RSUs begin vesting after one year of service and will vest monthly thereafter in equal installments through the fourth anniversary of the grant date, subject to the relevant employee’s continued service to the Company on each vest date. Additionally, the Compensation Committee approved the granting of 949,450 RSUs to 26 new hires of the Company under the Inducement Plan. The RSUs, which are a material inducement for each employee entering into employment with the Company, begin vesting after one year of service and will vest monthly thereafter in equal installments through the fourth anniversary of the grant date, subject to the relevant employee’s continued service to the Company on each vest date.

Also Read: AiThority Interview with Yair Amsterdam, CEO of Verbit 

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]

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AtScale Unveils Breakthrough in NLP with Semantic Layer and GenAI https://aithority.com/machine-learning/atscale-unveils-breakthrough-in-nlp-with-semantic-layer-and-genai/ Thu, 08 Aug 2024 13:39:16 +0000 https://aithority.com/?p=575048 AtScale Unveils Breakthrough in NLP with Semantic Layer and GenAI

Innovative Integration Yields Unprecedented 92.5% Accuracy in Text-to-SQL Tasks AtScale, a pioneering leader in data management and analytics, announces a significant breakthrough in Natural Language Processing (NLP). By integrating AtScale’s Semantic Layer and Query Engine with large language models (LLMs), AtScale has set a new standard in Text-to-SQL accuracy, achieving an impressive 92.5% across all […]

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AtScale Unveils Breakthrough in NLP with Semantic Layer and GenAI
Innovative Integration Yields Unprecedented 92.5% Accuracy in Text-to-SQL Tasks

AtScale, a pioneering leader in data management and analytics, announces a significant breakthrough in Natural Language Processing (NLP). By integrating AtScale’s Semantic Layer and Query Engine with large language models (LLMs), AtScale has set a new standard in Text-to-SQL accuracy, achieving an impressive 92.5% across all combinations of question and schema complexities.

Also Read: AiThority Interview with Seema Verma, EVP and GM, Oracle Health and Life Sciences

“By feeding the LLM with relevant business context, we can achieve a level of accuracy previously unattainable, making Text-to-SQL solutions trusted in everyday business use.”

As enterprises generate and store increasing volumes of data, the demand for quick, accurate data analysis has never been higher, outpacing traditional methods reliant on human analysts. AtScale’s integration of Generative AI transforms natural language queries into precise SQL commands, dramatically improving efficiency and decision-making speed. While LLMs excel at generating human-like text, they often struggle with complex database schemas and business logic. AtScale’s Semantic Layer bridges this gap by providing LLMs with comprehensive business-side metadata, eliminating the need to create metrics from scratch or generate complex joins, and significantly enhancing result consistency and accuracy.

“Our integration of AtScale’s Semantic Layer and Query Engine with LLMs marks a significant milestone in NLP and data analytics,” said David Mariani, CTO and Co-Founder of AtScale. “By feeding the LLM with relevant business context, we can achieve a level of accuracy previously unattainable, making Text-to-SQL solutions trusted in everyday business use.”

Also Read: AiThority Interview with Kunal Purohit, President – Next Gen Services, Tech Mahindra

In rigorous testing, AtScale’s integrated solution outperformed traditional methods by a wide margin. Across a diverse set of 40 business-related questions, the solution achieved a 92.5% accuracy rate, compared to just 20% for systems without the Semantic Layer. These results underscore the system’s capability to handle a wide range of query complexities with superior precision.

Key Benefits of AtScale’s Solution:

  1. Enhanced Accuracy: Achieves 92.5% accuracy in translating natural language questions into SQL queries.
  2. Simplified Query Generation: Removes the need for LLMs to generate joins or complex business logic, reducing errors and improving efficiency.
  3. Business Context Integration: Provides LLMs with essential business metadata, ensuring consistent and accurate results.

AtScale is committed to continuously advancing its AI-driven solutions. The company plans to enhance the integration further by optimizing prompt engineering and expanding training datasets, aiming to tackle even more complex queries with greater precision and efficiency. By doing so, AtScale seeks to empower businesses with increasingly robust and reliable data analysis tools.

Also Read: AiThority Interview with Yair Amsterdam, CEO of Verbit 

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]

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AiThority Interview with Seema Verma, EVP and GM, Oracle Health and Life Sciences https://aithority.com/machine-learning/aithority-interview-with-seema-verma-evp-and-gm-oracle-health-and-life-sciences/ Thu, 08 Aug 2024 07:42:50 +0000 https://aithority.com/?p=574850 AiThority Interview with Seema Verma, EVP and GM, Oracle Health and Life Sciences

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AiThority Interview with Seema Verma, EVP and GM, Oracle Health and Life Sciences

Seema Verma, EVP and GM, Oracle Health and Life Sciences, in this Q&A talks about strategic use of AI and technology to enhance healthcare efficiency, security, and patient care through innovations and collaborative partnerships and more about transforming healthcare by improving data interoperability.

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Hi Seema, welcome to our AiThority Interview series; walk us through your journey at Oracle and your learnings from being in the B2B SaaS industry

After spending four years as chief administrator of the Centers for Medicare & Medicaid Services (CMS), the largest payer in the world, I joined Oracle in April 2023 as senior vice president and GM of Oracle Life Sciences. In January 2024, I also became EVP and GM of Oracle Health, one of the largest EHR providers in the world, which marked a strategic shift for the company as we further strengthen the connection between these industries for the betterment of patients.

I’m about eight months into my new role, and there is still so much to be done as we continue to evolve our offerings, but I’m energized about the path forward. The opportunity to create a more effective, efficient, and secure healthcare system is immense – but achievable. What is unique about Oracle’s approach is that we are not just dipping our toe in the water. We have a breadth and depth of technology – the enterprise applications and cloud infrastructure, as well as the clinical trial applications and the EHR – that enables us to address the entirety of the industry’s challenges. We’re delivering leading technology and AI coupled with a long history of understanding how healthcare works to help health organizations worldwide reduce costs, increase efficiency, and improve patient care.

Also Read: Want to Beat FOIA Backlogs? Embrace AI

Oracle is known for its autonomous database. How is this technology being utilized today within the health and life sciences sector to improve data security?

Oracle is the only healthcare technology provider that uses autonomous databases and operating systems to automatically patch and minimize any threat. At a time when cybercriminals are getting more sophisticated, this is game changing for the health and life sciences sector.

Given the impact that hacks can have on the delivery of care, cybersecurity should really be considered a subset of patient safety and receive similar levels of attention and investment.

The Oracle Autonomous Database is the first automated data management solution that helps eliminate cybersecurity’s biggest weakness – human error and delay. With our solution, healthcare organizations can take advantage of reliable security and compliance for sensitive data.

This includes leveraging AI and machine learning to transform operational reporting and get deeper insights into patients’ needs, helping enable quicker resolutions to critical health problems.

Also Read: AI and Big Data Governance: Challenges and Top Benefits

How is Oracle leveraging AI to enhance interoperability and streamline care coordination among different healthcare providers?

Allowing patient data to flow with the patient through their healthcare journey, no matter where they are, is a priority for Oracle. To this end, we are making significant investments in interoperability and AI and doing so in a way that supports security and safety to create efficiency and cut costs in the healthcare system. With our complete suite for hospital automation, patient engagement systems, and everything in between, we are bringing all of these elements together: clinical, patient, enterprise, and data.

We’re embedding AI across all of these applications. This provides hospitals and life science companies with more intelligence and helps automate entire processes, enabling hospital systems to be more efficient, more secure, and more effective. Recent product innovations we’ve rolled out that are leveraging AI to help connect the healthcare ecosystem include:

  • Oracle Health Data Intelligence, which stands at the forefront of the next generation of healthcare interoperability – capable of integrating data from over 2,000 sources and generating insights that are infused directly into the provider’s workflow to help close care gaps and improve quality measures.
  • Oracle Clinical Digital Assistant, which takes advantage of generative AI to participate in patient appointments, capture patient-clinician interaction details, and draft structured clinical notes that doctors can quickly review and approve or edit. The offering dramatically reduces the amount of time clinicians spend interacting with the EHR and increases the amount of time they are focusing on patients. This is a game-changer that is helping to bring the joy back to practicing medicine for our customers.

Can you share some insights on the collaborative partnerships Oracle has formed to drive innovation in the healthcare sector?

We are committed to working with companies across the healthcare and life sciences industries to make healthcare more efficient, less expensive, and more effective. In some cases that means delivering new and deeply integrated APIs so customers can extract more value from our technology. For example, NetHealth (formerly known as Tissue Analytics), is focused on improving wound care documentation workflows. Its technology integrates advanced wound management and photo analysis directly within our EHR.

In other cases, we are enabling our partners to easily take advantage of Oracle Cloud Infrastructure (OCI) to deploy and scale their innovative healthcare offerings and services. For example, Imagene runs its AI inference on OCI, providing rapid AI-based molecular profiling from biopsy images to help transform cancer diagnosis and care.

We also join forces with like-minded organizations to expand our capabilities in accelerated computing and AI, so our customers and partners have access to the solutions they need to help solve the industry’s most complex and critical healthcare challenges. This includes enhancing our collaboration with Cohere to develop powerful, generative AI services for organizations worldwide. With Oracle’s comprehensive portfolio of cloud applications, data management expertise, and best-in-class AI infrastructure, combined with Cohere’s state-of-the-art large language models, we are deploying new models for healthcare and embedding generative AI throughout our healthcare-specific applications. We also team with NVIDIA to power healthcare solutions with accelerated computing in the cloud to help enable breakthroughs in research and advance the future of medicine.

Also Read: The Role of AI and Machine Learning in Streaming Technology

What are the key areas where AI can significantly impact drug pricing and pharmaceutical research, and how is Oracle’s product team contributing to these areas with new enhancements?

We expect AI to play a huge role in the life sciences industry. Obviously, the ability to recognize patterns and analyze vast amounts of data quickly is critical pharmaceutical research. The advances in AI are going to make it easier to pinpoint potential therapies faster and with greater accuracy. In turn, this will help companies to bring products to market more quickly and cost effectively. We are really just scratching the surface in terms of the impact AI will have on this industry. For example, we recently announced new capabilities in our AI-supported Oracle Argus and Safety One Intake solutions to help life science organizations meet evolving regulatory requirements and the rising volume of adverse event case workloads. And we are working to harness the full potential of AI to break down the silos between clinical care and research.

With your extensive experience in healthcare policy, how does Oracle ensure its AI solutions comply with stringent healthcare regulations and standards?

Policy experts around the world are grappling with how to regulate AI. It’s our job to work with our customers and comply with the regulations, which will vary by industry. With personal health information, there will be more conversations between medical providers and governments about how AI is applied. The requirements will likely be more extensive for healthcare than for something like menu management in the restaurant business. We will adjust the technology to meet those requirements and to make the technology easy to apply, even in highly regulated industries.

Before we conclude, can you talk about the future initiatives or advancements we can expect from Oracle in the healthcare and life sciences sector and how these efforts will continue to shape the landscape of healthcare technology?

So much of our work at Oracle is focused on putting patients first and supporting providers and caregivers by reducing the burden of tedious, manual administrative tasks that often overwhelm them and divert their time away from patients. This focus will continue to shape the future direction of our innovations and solutions across Oracle Health and Life Sciences.

The challenges facing our industry are vast and complex, but it’s also an incredibly exciting time. It’s a moment ripe for radical transformation that can propel us toward a genuinely value-based and more innovative healthcare system – the kind of healthcare system that we all want for ourselves, our families, and our communities. One where providers are measured based on the clinical outcomes they achieve and the cost of those results. Where teams of providers are encouraged to keep patients well rather than waiting for them to become sick. Where we connect clinical research to clinical care to get solutions to expedite solutions where none existed.

We have the technology to make this happen. We can create a healthcare system where we reduce the cost of administration, and those dollars can be reinvested into delivering cutting-edge treatments, improving care quality and accessibility and the health of the population. Seeing the work that Oracle is doing and the innovation that is coming from our team, I’ve never been more optimistic about the industry.

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]

Seema Verma is the executive vice president and general manager of Oracle Health and Life Sciences, where she’s responsible for Oracle’s clinical and clinical trials applications portfolio.

Seema was the administrator of the Centers for Medicare & Medicaid Services (CMS) from 2017 to 2021. In this role, she developed and implemented the federal administration’s healthcare strategic plan to advance value-based care, innovation, interoperability, and price transparency while reducing drug prices and regulations through her historic Patients over Paperwork initiative. Prior to her role at CMS, Seema founded and sold a national consulting company and worked as a vice president for policy and planning for a public hospital, public health department, and health system.
She is currently a director on the board of behavioral health company LifeStance and serves on the USC Price School Board of Councilors. She holds degrees from the University of Maryland and Johns Hopkins University School of Public Health.

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.

Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient.

The work we do is not only transforming the world of business–it’s helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world.

At work, we embrace diversity, encourage personal and professional growth, and celebrate a global team of passionate people developing innovative technologies that help people and companies tackle real-world problems head-on.

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CalypsoAI Builds on Success of Customizable GenAI Scanners with Multiple Product Updates https://aithority.com/machine-learning/calypsoai-builds-on-success-of-customizable-genai-scanners-with-multiple-product-updates/ Wed, 07 Aug 2024 15:44:18 +0000 https://aithority.com/?p=574983 CalypsoAI Builds on Success of Customizable GenAI Scanners with Multiple Product Updates

With a model that blocks 97% of harmful prompts, has 95% decision accuracy, and identifies 92% of blocked prompts as potential threats, CalypsoAI leads the industry in mitigating AI risks CalypsoAI, the leader in AI security, unveiled today at Black Hat USA 2024 that users now have access to a suite of new, industry-leading functionalities […]

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CalypsoAI Builds on Success of Customizable GenAI Scanners with Multiple Product Updates

With a model that blocks 97% of harmful prompts, has 95% decision accuracy, and identifies 92% of blocked prompts as potential threats, CalypsoAI leads the industry in mitigating AI risks

CalypsoAI, the leader in AI security, unveiled today at Black Hat USA 2024 that users now have access to a suite of new, industry-leading functionalities allowing them to customize their generative AI (GenAI) security measures based on what makes the most sense for their business. From rapid updates that address evolving threats in real time to new integrations and partnerships, these latest enhancements build on CalypsoAI’s cutting-edge platform and continue to deliver on its mission to secure GenAI across the enterprise—regardless of industry, model, or use case—by offering the best solution on the market.

Also Read: Humanoid Robots And Their Potential Impact On the Future of Work

“The threat landscape when it comes to AI is evolving so quickly, we realized we needed to fight fire with fire—which is exactly where our customizable scanner technology comes in”

According to research from CalypsoAI and the Everest Group, data security and privacy are among CIOs’ top concerns when it comes to generative AI, with 55% revealing it as a challenge to adoption. A significant part of this concern stems from the fact that use cases across industries, companies, and departments vary drastically. Most guardrail-like defenses are built with legacy techniques or simply not enterprise-ready, limiting effectiveness and resulting in outdated protection almost instantly. These limitations pose a significant challenge for organizations seeking to deploy and adopt GenAI while ensuring AI security can adapt to constantly evolving threats.

At the RSA Conference in May, CalypsoAI introduced its customizable GenAI Scanners, solving these major security challenges and setting a new industry standard. This game-changing technology allows organizations to create their own AI-powered scanners with simple descriptions, which CalypsoAI’s advanced LLM then transforms into a sophisticated data shield. This enables companies to address specific vulnerabilities and set detailed policies that drive the highest levels of performance. With real-time threat updates and instant adaptation, CalypsoAI is the first and only solution using GenAI to secure all enterprise use cases.

Building on this innovation, CalypsoAI’s platform offers the most advanced tools to secure, audit, and monitor internal and external GenAI usage across all models, vendors, and modes. These enhancements transcend enterprise protection across GenAI deployments more than any other solution, including:

Also Read: Humanoid Robots And Their Potential Impact On the Future of Work

  • Out-of-the-Box Scanners: While many companies want to customize scanners to suit their business needs, others want the ease of flipping a switch to power protection. To meet this need, CalypsoAI offers out-of-the-box scanners that address particular business use cases and verticals, such as PII and source code vulnerability. These pre-packaged scanners round out the existing suite of fully bespoke GenAI Scanners, enabling organizations of all sizes and industries to have the security capabilities at their disposal that make the most sense for their business.
  • Dynamic, Real-Time Threat Updates: The CalypsoAI Platform now has the ability to push out updates and react in real time to tackle new and evolving threats, such as zero-day attacks. This is made possible through CalypsoAI’s proprietary process which powers its advanced model to adapt seamlessly to new threats, ensuring a company’s security remains up-to-date and resilient against ever-changing cyber challenges.
  • New Model Partners and Integrations: CalypsoAI recently announced a partnership with IBM watsonx to offer a comprehensive defense against modern cyber threats—blending IBM’s powerful AI models with CalypsoAI’s advanced threat detection mechanisms and proactive defense strategies.
  • The CalypsoAI Security Community: CalypsoAI is creating the ability for users to share successful custom-built scanners with others—from partners in their organization’s network, colleagues, or those they interact with on channels like X or LinkedIn—to leverage to their advantage. Fundamental to the community is the desire to strengthen knowledge-sharing among security professionals and increase awareness of best practices in the effort to secure GenAI use internally and externally.

“The threat landscape when it comes to AI is evolving so quickly, we realized we needed to fight fire with fire—which is exactly where our customizable scanner technology comes in,” said Jimmy White, CTO of CalypsoAI. “At CalypsoAI we want to empower your business to proactively evolve and respond to threats before they even emerge, ensuring instantaneous, comprehensive protection and resilience. The only way to do that is to fully embrace generative AI as a key pillar and core differentiator to our platform—and the latest features ensure that we’re not only doing that at scale but giving users the ability to share those protections and learn from each other.”

CalypsoAI will be demoing the new features and its full security and enablement platform at Black Hat USA 2024. Stop by the CalypsoAI booth #4310 to see the platform come to life in an interactive crime-solving game called, ‘Behind the Mask.’ And don’t miss the company’s cocktail party on Wednesday, August 7 from 6-8 PM PDT at the Hops & Hackers Happy Hour.

Don’t miss this out: More than 500 AI Models Run Optimized on Intel Core Ultra Processors

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]

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AiThority Interview with Kunal Purohit, President – Next Gen Services, Tech Mahindra https://aithority.com/machine-learning/aithority-interview-with-kunal-purohit-president-next-gen-services-tech-mahindra/ Wed, 07 Aug 2024 07:38:22 +0000 https://aithority.com/?p=574847 AiThority Interview with Kunal Purohit, President – Next Gen Services, Tech Mahindra

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AiThority Interview with Kunal Purohit, President – Next Gen Services, Tech Mahindra

Kunal Purohit, President – Next Gen Services, Tech Mahindra discusses several key initiatives and innovations at Tech Mahindra’s Makers Lab. He talks about Project Indus, an AI-driven enterprise platform that optimizes operational efficiency and focuses on the Hindi language and its dialects through a user-contribution portal in the following Q&A:

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Tech Mahindra’s Makers Lab is known for fostering innovation. Can you talk about some of the most impactful and disruptive solutions from Makers Lab recently?

At Tech Mahindra’s Makers Lab, our mission is to drive purpose-driven and human-centered innovation. One of our most impactful recent initiatives is Project Indus. Born out of a desire to revolutionize the future of work, Project Indus leverages the power of AI to create a seamless and intelligent enterprise platform. This platform optimizes operational efficiency and enhances decision-making processes by providing real-time insights and predictive analytics. Project Indus utilizes an innovative ‘GenAI in a box’ framework and simplifies the deployment of advanced AI models, making it easier for enterprises to integrate and scale AI applications. The initial phase of the Indus LLM targets the Hindi language and its 37+ dialects. The project includes a portal called projectindus.in, where users can contribute linguistic data.

Also Read: Three Ways Generative AI Can Accelerate Knowledge Transfer Across An Organization

Our Makers Lab played a pivotal role in the conception and development of Project Indus. By fostering a collaborative environment, we combined the ingenuity of our diverse talent pool with cutting-edge technologies. The project aims to address real-world challenges faced by businesses today, offering scalable and adaptable solutions that drive growth and sustainability. Through Project Indus, Makers Lab exemplifies how innovation can be both disruptive and deeply beneficial, paving the way for smarter, more efficient enterprises.

What is your perspective on the impact of Generative AI (GenAI) on the workplace, particularly in terms of operational effectiveness and employee productivity?

GenAI is fundamentally transforming the workplace landscape, significantly enhancing operational effectiveness and employee productivity. At Tech Mahindra, we perceive GenAI as a catalyst for creating smarter, more efficient processes that drive innovation and deliver value at unprecedented speeds. We’ve introduced GenAI-driven pair programming to support our associates throughout the software development life cycle and have deployed GenAI-empowered co-pilots for boosting personal productivity.

By automating routine tasks, GenAI allows employees to focus on more strategic, creative endeavors, thereby boosting productivity and job satisfaction.

Our approach is holistic, focusing on empowering our workforce with advanced AI tools to foster sustainable growth and innovation. In an ever-evolving market, Tech Mahindra remains dedicated to creating a dynamic, agile workplace where technology and human ingenuity converge to deliver superior outcomes.

Also Read: The Role of AI and Machine Learning in Streaming Technology

What major ethical challenges do you foresee with integrating AI and quantum computing in the industry, and how is Tech Mahindra addressing them?

The integration of AI and quantum computing promises unparalleled advancements but also presents certain ethical challenges. One major concern is data privacy. Quantum computing’s immense processing power could potentially break current encryption methods, making sensitive data vulnerable. Additionally, the bias in AI algorithms can be magnified by the capabilities of quantum computing, leading to unintended and possibly discriminatory outcomes. At Tech Mahindra, we are proactively addressing these challenges through our Makers Lab initiatives. We are pioneering the development of quantum-safe cryptography to safeguard data in a post-quantum world. Moreover, our AI ethics framework emphasizes transparency, accountability, and fairness.

We are investing in interdisciplinary teams that include ethicists, technologists, and legal experts to ensure our innovations are aligned with ethical standards. By fostering a culture of ethical foresight and continuous learning, Tech Mahindra aims to lead responsibly in this transformative era, ensuring technology serves humanity’s best interests.

What significant AI tools and innovations has Makers Lab developed over the past few years?

At Makers Lab, our mission is to foster innovation by bridging the gap between imagination and reality. Over the past few years, we have harnessed the power of AI to create tools that push the boundaries of technology and deliver real-world impact. One of our standout innovations is the BHAML (Bharat Markup Language) solution that enables coding in native languages. Another remarkable creation is Enterprise Intelligence I/O (Entellio), a futuristic enterprise-grade on-premises chatbot powered by generative and discriminative AI. Some other innovations include Atmanirbhar Krishi, a super app for farmers, providing valuable agriculture related consolidated, curated information, and Panchang Intelligence, an ancient Indian almanac-based rainfall prediction solution.

Our commitment to quantum computing has also been recognized, with Avasant considering us a leading service provider in this cutting-edge field. Furthermore, our collaborative R&D efforts have earned us a place as a case study by the World Economic Forum, showcasing the impact of our innovative solutions. Our dedication to innovation has been acknowledged globally, with accolades such as the ISG Digital Case Study Award for Banking (UBI) in Metaverse 2023, Most Innovative Company 2021 and the Most Innovative Leader by the World Innovation Congress. Additionally, our support for start-ups was honored with the MindtheGap award for mentoring. At Makers Lab, we continue to drive technological advancements, making significant strides in the AI landscape.

Also Read: Want to Beat FOIA Backlogs? Embrace AI

What emerging trends in AI and computing are you most excited about, and how is Makers Lab positioning itself to capitalize on them?

At Makers Lab, we are on the cusp of a revolution in AI and computing, eagerly embracing trends like GenAI, Quantum Computing, and Neuromorphic Engineering. The ability of GenAI to create content that mimics human creativity is reshaping industries from entertainment to healthcare. Quantum computing promises to solve problems beyond the reach of classical computers, potentially transforming everything from cryptography to complex system simulations. Neuromorphic engineering, with its brain-inspired architectures, offers a leap in efficiency and capability for AI systems.

Makers Lab is strategically positioned at the forefront of these innovations. Our multidisciplinary teams are developing quantum algorithms to accelerate machine learning, exploring the potential of neuromorphic chips for more efficient AI, and creating generative AI models that push the boundaries of creativity. By fostering a collaborative ecosystem, we are turning these emerging trends into practical solutions, ensuring that Tech Mahindra remains a leader in the next wave of technological advancement.

How do you ensure continuous learning and development within your team at Makers Lab?

We foster a culture of continuous learning by integrating experiential learning with a collaborative spirit. Our team engages in hands-on projects, exploring emerging technologies like AI, quantum computing, and blockchain. Regular knowledge-sharing sessions ensure that our learning ecosystem remains vibrant. For instance, we recently collaborated with a leading university on quantum algorithms, enabling our team to learn from top-tier researchers. In celebration of World Quantum Day 2024, Tech Mahindra and IQM Quantum Computers partnered to raise awareness, demonstrate, and promote the transformative power, and increase an understanding of quantum science and technology.

By encouraging curiosity and innovation, we stay ahead of technological trends and empower our team to drive groundbreaking solutions. This dynamic approach to learning transforms challenges into opportunities, fueling our mission to create a future-ready workforce.

[To share your insights with us as part of editorial or sponsored content, please write to psen@itechseries.com]

I head TechM’s Digital & Analytics Capability Solutions Units (CSUs) globally. These units help Enterprises convert the promise of Digital & AI into tangible Business outcomes while keeping the enterprise secure from cyber attacks & vulnerabilities. Put together, these CSUs have 10000+ practitioners helping customers from conceiving new ideas and solutions, Prototyping those solutions and then scaling them across the enterprise. The CSUs PnL of 1 bn $ is amongst the fastest growing segment in the company.

I also head TechM’s Wave4 business- this is where we create our own SaaS businesses by incubating startups / providing initial seed round funding. so far we have launched 6 such start-ups that operate independently.

I have a total experience of 21 years which is distributed equitably over roles in the Corporate Office and the Field. in my most recent role before joining Tech M, I was leading HCL’s Digital Business and Practice in Europe and was based out of the UK. I have also spent considerable amount of time leading HCL’s Corporate Strategy office and working with the CEO & the Board and enabling strategic decisions around Organic and Inorganic growth of the company. Over the last 15 years, HCL has been consistently growing faster than the Industry, increasing its market-share and value for the stakeholders. This balanced corporate and field experience gives me the right mindset and aptitude to scale not just strategic business units but also companies that are looking at Digital to transform their business model.

I have started multiple business lines for HCL ( and now doing that for Tech M) that have scaled to become successful business units. I was one of the founding team members when HCL Tech started doing Software Services Business in India in early 2000s. I started the Digital Consulting business for HCL in Europe and APAC by infusing new Digital capability & talent into an Independent Digital BU of HCL called BEYONDigital. I love to learn from start-ups and believe that small teams can make big impact.

Though I worked only one year at GE Healthcare, it gave me a great foundation early on to put customer at the heart of everything I do. It also helped me understand the core values of Integrity, going big in chosen markets and focusing on core strengths to push ahead.

I am highly result oriented in my work style. I enable my teams to create desired outcomes and also enjoy the journey along the way. I lead a high performing diverse team across the globe and am proud to be working alongside them. I love running, traveling and reading.

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 145,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.

Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

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